IT SYSTEMS SUPPORT ANALYST ASSOC, FCH - IT CLIENT TECHNOLOGIES

Froedtert • Milwaukee, WI

9d • Onsite

About The Position

This position is responsible for all support, configuration and deployment activities associated with desktop computers (and associated peripherals), end user telephony, video and associated unified communications technologies. Support for desktop computers/peripherals includes: computer hardware, printers, client access software, and other peripheral hardware devices (i.e. scanners, signature pads, etc.). Video support will include video and teleconferencing end point equipment, conference rooms, telehealth and telemedicine initiatives enterprise wide. Unified communication support includes deployment and support of mobile devices, video visits, basic phone and network troubleshooting. This position serves as an entry level for hardware and software related issues. The position will work with other IT Teams and Facilities Management to ensure project deployments are completed accurately and on-time. This position will work closely and professionally with the all IT teams members to promote teamwork, stewardship, and accountability. The position works to improve and maintain a high level of system performance through the implementation and support of sound technologies and the consistent use of IT best practices. Travel to remote support locations is required.

Requirements

• Basic knowledge of cyber security concepts
• Basic knowledge of Microsoft Active Directory account management
• Solid capabilities working to plan and meeting deadlines
• Broad knowledge of IT services, applications and infrastructure
• Exceptional computer skills utilizing and supporting MS Office and MS Exchange/Outlook
• Good interpersonal skills in communications with all levels of hospital personnel, vendors and IT staff
• Analytical and problem solving skills; ability to manage multiple tasks
• Willingness to learn and improve
• Highly motivated and ability to operate under limited supervision
• Ability to prioritize and execute in high-pressure situations
• Remains calm under pressure
• Keeps current on technology through publications, self-education, and seminars on an ongoing basis
• Understands group and departmental metrics and the issues and changes that can impact them.
• Valid driver’s License

Nice To Haves

• A minimum of 1 year of experience is preferred.
• Customer service expertise working directly with end-users and executives in fast-paced professional environments
• Represents the team in small projects

Responsibilities

• Support, configuration and deployment activities associated with desktop computers (and associated peripherals), end user telephony, video and associated unified communications technologies.
• Support for desktop computers/peripherals includes: computer hardware, printers, client access software, and other peripheral hardware devices (i.e. scanners, signature pads, etc.).
• Video support will include video and teleconferencing end point equipment, conference rooms, telehealth and telemedicine initiatives enterprise wide.
• Unified communication support includes deployment and support of mobile devices, video visits, basic phone and network troubleshooting.
• Serve as an entry level for hardware and software related issues.
• Work with other IT Teams and Facilities Management to ensure project deployments are completed accurately and on-time.
• Work closely and professionally with all IT teams members to promote teamwork, stewardship, and accountability.
• Improve and maintain a high level of system performance through the implementation and support of sound technologies and the consistent use of IT best practices.
• Travel to remote support locations is required.

Benefits

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree