IT Systems Analyst

Redgrave LLP•Chantilly, VA

2d•$85,000 - $115,000•Hybrid

About The Position

Redgrave LLP is making meaningful technology investments — and we need a sharp, hands-on IT professional to help us execute. This is a newly created role with real ownership: you won't be watching someone else manage tickets or provision devices. You'll be the one driving it. As our IT Systems Analyst, you'll be the primary operational backbone of a lean, high-performing IT team. You'll own tier-two support, device lifecycle management, and user onboarding/offboarding — work that directly impacts the experience of every attorney and staff member at the firm. Reporting to the CIO with close day-to-day collaboration with the IT Systems Manager, you'll have the visibility and authority to make a difference.

Requirements

Windows Endpoint Expertise: Hands-on ability to troubleshoot and resolve issues across Windows environments and Microsoft 365 applications with minimal escalation
Microsoft 365 Administration: Working knowledge of Exchange Online, SharePoint, Teams, and Azure Active Directory (Entra ID) for user management and access control
Mobile Device Management (MDM): Familiarity with Microsoft Intune and/or Apple Business Manager for device enrollment, policy application, and lifecycle management
User Lifecycle Management: Proven ability to execute onboarding and offboarding workflows accurately — account provisioning, device setup, and multi-system access management
Documentation Discipline: Ability to create clear, repeatable SOPs and runbooks that reduce reliance on institutional knowledge
Systematic Troubleshooting: A methodical, logical approach to diagnosing endpoint, application, and connectivity issues — always with an eye toward documenting resolutions
Professional Communication: Confident communicating technical concepts to attorneys and non-technical staff at all levels
Priority & Queue Management: Ability to manage concurrent support tickets, provisioning requests, and projects without losing track of open items
2–4 years of experience in IT support, systems administration, or infrastructure
Demonstrated experience with Windows endpoint support in a managed enterprise environment
Experience managing user accounts and access in Microsoft 365 / Azure Active Directory (Entra ID)
Solid understanding of onboarding/offboarding workflows and IT access control practices
Strong troubleshooting skills with a documentation-oriented approach to problem resolution
Clear, professional communication with users at all levels

Nice To Haves

Experience with Microsoft Intune and/or Apple Business Manager for device enrollment and policy management
Familiarity with Microsoft 365 administration (Exchange Online, SharePoint, Teams)
Experience in a law firm, legal services, or professional services environment
Familiarity with legal technology platforms (e.g., iManage or equivalent document management systems)
Experience coordinating with a managed service provider in a hybrid IT model
Microsoft 365 Fundamentals (MS-900) or equivalent certification

Responsibilities

Serve as the primary internal escalation point for helpdesk requests
Triage and resolve end-user issues across Windows, Microsoft 365, and legal tech platforms
Coordinate with the Managed Service Provider (MSP) on open tickets, ensuring resolution to firm standards
Build runbooks and self-service resources to reduce recurring issues
Manage device enrollment, configuration, and lifecycle via Apple Business Manager (ABM) and Microsoft Intune
Execute device provisioning for new hires — imaging, policy application, and app deployment
Drive the firm's phased ABM mobile device transition, maintaining Intune policy compliance across the fleet
Maintain accurate device inventory aligned with firm security standards
Own end-to-end IT onboarding and offboarding: account provisioning, device setup, access management, and IT orientation sessions
Partner with HR to ensure timely, accurate execution of user lifecycle workflows
Maintain onboarding/offboarding checklists in compliance with firm access control policies
Coordinate hardware procurement, imaging, and deployment for the firm's refresh program
Track inventory, refresh cycles, and warranty status
Provide hands-on support to the IT Systems Manager on Microsoft 365 projects, migrations, and platform upgrades
Contribute to IT documentation, SOPs, and runbooks that keep the team operating at scale