IT Systems Support 3 (Support & Systems Analyst)

NuScale Power, LLC•Houston, TX

83d•Onsite

About The Position

The IT Systems Support 3 works collaboratively with departments across the organization to ensure the smooth operation of IT-related equipment and software. Reporting to the Helpdesk Supervisor, the role follows through on support requests, changes, and projects to meet or exceed customer support standards. It serves as an escalation point for complex support requests, helps cover the support desk, and takes the lead on assigned projects, coordinating with other parties to drive completion. The position is based full-time in the Houston, Texas office at 990 Town & Country Blvd.

Requirements

A minimum of a four-year degree in an IT-related field, or an alternative combination of education and highly applicable full-time work experience: a two-year degree plus four additional years of experience (10 years total), or no degree plus six additional years of experience (12 years total).
At least six years of highly applicable full-time work experience with a four-year degree.
Experience supporting one or more Windows client operating systems: Windows 7, 10, LTSB, LTSC, or SAC.
Experience with 802.3 wireless networks.
Understanding of Layer 2 switching.
Experience with two-factor VPN.
Experience with Windows Server 2008, 2012, 2016, or 2019.
Active Directory user administration experience.
Exchange user administration experience.
Understanding of User Access Control.
Experience with IP telephony adds, moves, and changes; conference systems; and media bridges.
Basic understanding of security principles.
Eligibility to work under Department of Energy 10 CFR Part 810.
Ability to perform essential duties efficiently and accurately, with or without reasonable accommodation, without creating a significant safety threat to oneself or others.

Nice To Haves

Phone support experience with iPhone, Android, UEM, Apple DEP, or KNOX.
Limited support experience with iMac, MacBook, or iPad.
Limited support experience with Unix or Linux.
Experience with disk imaging products.
Experience with endpoint backup products.

Responsibilities

Identify and procure hardware and software needed to satisfy user requirements.
Install hardware and peripheral components, including monitors, keyboards, printers, and disk drives.
Load software packages such as operating systems, networking components, and office applications.
Assist in customizing and adapting existing programs to meet user requirements.
Provide telephone, in-person, and online support to end users.
Coordinate support activities within the Information Technology group, including server, networking, and security-related activities.
Provide updates, status, and completion information to supervisors, managers, and users by voicemail, email, or in person.
Serve as an escalation point for more complicated support requests.
Assist with support desk coverage as needed.
Lead assigned projects and coordinate with other parties to drive them to completion.
Perform other duties as assigned.