IT Systems Specialist

Joerns Healthcare•Charlotte, NC

1d•Hybrid

About The Position

We are seeking a versatile IT Systems Specialist to join our growing technology team. This hybrid role blends network administration, end-user support, and systems analysis into a single position, making it ideal for a well-rounded technologist who enjoys variety. You'll keep our network running smoothly, be the trusted go-to for employees who need help. This position will contribute to evaluating and improving the systems that drive our business. This position is well-suited for someone who thrives in a mid-sized environment (50–500 employees) where IT staff wear multiple hats and have direct visibility into how their work impacts the organization.

Requirements

3–5 years of combined experience in IT support, network administration, and/or systems analysis
Hands-on experience with Windows Server, Active Directory, VOIP systems, AWS architecture, and Microsoft 365 administration.
Working knowledge of TCP/IP networking, VLANs, VPNs, firewalls, and wireless infrastructure
Familiarity with endpoint management tools (e.g., Intune, JAMF, or similar)
Experience supporting both Windows and macOS environments
Strong troubleshooting skills with the ability to diagnose issues across hardware, software, and network layers
Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users
Ability to manage multiple priorities and pivot between focused project work and reactive support

Nice To Haves

Industry certifications such as CompTIA Network+, Security+, Cisco CCNA, or Microsoft Certified: Azure Administrator
Experience with virtualization platforms (VMware, Hyper-V) and cloud services (Azure, AWS, or GCP)
Familiarity with scripting (PowerShell, Bash, or Python) for automation
Exposure to ITIL practices or formal ticketing systems (Jira Service Management, ServiceNow, Freshservice, etc.)
Experience working with SaaS administration and SSO/identity providers (Okta, Azure AD)
Background in business analysis, requirements gathering, or process documentation

Responsibilities

Maintain, monitor, and optimize the organization's network infrastructure, including LAN/WAN, firewalls, switches, routers, and wireless access points.
Administer Active Directory, DNS, DHCP, and VPN services.
Manage network security through firewall rules, VLAN segmentation, and ongoing patch management.
Monitor network performance and capacity, proactively identifying bottlenecks before they affect users.
Maintain backup, disaster recovery, and business continuity procedures, and document network topology, configurations, and standard operating procedures.
Serve as a primary point of contact for employees experiencing hardware, software, or connectivity issues, providing both remote and in-person support.
Triage and resolve tickets within established SLAs, escalating complex issues as needed.
Image, deploy, and decommission desktops, laptops, mobile devices, and peripherals.
Onboard new employees by setting up accounts, equipment, and access permissions, and offboard departing staff securely.
Maintain the IT knowledge base and create user-facing documentation and training materials, while delivering occasional training sessions on tools, security awareness, and best practices.
Evaluate existing business systems and workflows to identify opportunities for improvement, automation, or consolidation.
Gather requirements from stakeholders across departments and translate business needs into technical specifications.
Research, recommend, and help implement new software, integrations, and infrastructure upgrades.
Participate in vendor evaluations, cost-benefit analyses, and proof-of-concept testing.
Support ERP, CRM, and other line-of-business application administration, including user provisioning, configuration, and reporting.
Contribute to IT roadmap planning and assist with project management for systems-related initiatives.