IT Systems Specialist

Capitol Broadcasting Company Inc•Raleigh, NC

3h•Onsite

About The Position

CBC is seeking an IT Systems Specialist with experience in Windows OS (endpoint & server), Active Directory management, O365, application troubleshooting, and documentation. This role requires a strong understanding of IT administration principles, tools, and best practices, along with the ability to standardize and organize IT team documentation. This role will act as a link between the IT and production engineers and will be responsible for reviewing, triaging, and assigning tickets. The ideal candidate is a proactive, hands-on professional with strong communication, problem-solving, and critical-thinking skills. This is a junior level position.

Requirements

Fluency in spoken and written English with demonstrable ability to write clear and concise documentation without the assistance of AI.
At least 2 years of experience managing Windows endpoints (OS, applications, troubleshooting, DNS, DHCP) and managing Active Directory and/or Entra ID (e.g., accounts, security groups, group policies, distribution groups).
At least 2 years of infrastructure experience managing server hardware, power/network cabling, IP addressing, troubleshooting, and racking.
At least 1 year of experience working in an IT ticketing system (e.g., ServiceDesk Plus, ServiceNow, Remedy).
At least 1 year of experience creating and updating IT documentation.
Competency in secure endpoint best practices, including hardening, patch management, and EDR tooling.
Attention to detail with the ability to follow through on tasks and deliver results.

Nice To Haves

Bachelor’s degree in a relevant field or advanced technical certifications.
Previous experience working with radio, satellite, or other RF systems.
Excellent understanding of additional IT concepts: Advanced networking (BGP, OSPF, SD-WAN), email, SSL certificates, cloud computing, and security technologies.
Understanding of document and retention policies and processes.

Responsibilities

Performs regular support and maintenance of primarily Windows computers and servers. This includes installing, troubleshooting, repairing, patching, monitoring, and implementing security measures to protect systems and data.
Performs networking tasks including infrastructure installation, troubleshooting assistance, cabling, and end-to-end testing.
Assists business unit production engineers to install, maintain, and troubleshoot production specific software applications.
Collaborates with the broader IT team to support changes affecting company and business systems.
Regularly reviews repetitive tasks for opportunities to automate.
Uses PowerShell to gather information or automate common functions.
Completes tickets for onboarding and offboarding user accounts on schedule.
Creates, deletes, and modifies security and distribution group memberships and permissions.
Assists the IT team with group policy management.
Applies proficiency in IT ticketing systems to manage, prioritize, and resolve tickets within the queue in a timely manner.
Manages ticket escalations between IT Service Desk, IT Engineers, and Production Engineers.
Creates and maintains detailed documentation of methodologies, processes, and specifications for the IT team and users.
Provides guidance and procedures to users and production engineers on IT-related topics.

Benefits

Competitive salary based on experience.
Comprehensive health insurance plan options
Vision and Dental Insurance
Company sponsored life insurance
Numerous voluntary benefit options – legal plans, pet insurance, discounted home and auto and more!
401K with company match
Generous paid time off
9 paid company holidays
Opportunities for professional development and career growth.
Dynamic and inclusive work environment with a supportive team culture.
Exciting projects and growth opportunities within a leading organization.
Opportunities to attend free local events, such as sporting events, concerts, shows, and more.