IT Systems & Infrastructure Engineer

Wildlife Acoustics•Maynard, MA

7d•$115,000 - $135,000•Onsite

About The Position

Wildlife Acoustics is seeking an experienced, versatile IT Systems & Infrastructure Engineer to manage, maintain, and improve its global IT environment. This hands-on role spans AWS cloud infrastructure, Linux and Windows systems, networking, cybersecurity, business applications, software integrations, and employee IT support. The engineer will work closely with IT leadership to learn the technology environment and progressively assume greater responsibility for its operation, improvement, and long-term direction, with an opportunity to grow into a leadership role and take ownership of the company's IT systems and infrastructure. The role supports infrastructure and cloud operations; business applications such as eCommerce, ERP, CRM, and CMS; cybersecurity and data protection; and employee technology needs. The engineer will collaborate with internal teams, developers, business stakeholders, and IT leadership to resolve issues, implement practical solutions, maintain reliable and secure systems, document procedures, and contribute to technology planning and infrastructure projects.

Requirements

At least 5 years of hands-on experience in IT systems administration, infrastructure operations, cloud engineering, or a similar technical role.
Strong practical experience administering and troubleshooting Linux and Windows systems.
Hands-on experience with AWS cloud infrastructure and services.
Solid understanding of networking fundamentals, including TCP/IP, DNS, firewalls, and VPNs.
Working knowledge of cybersecurity best practices, secure system administration, and data protection.
Experience with scripting, automation, Docker, or deployment workflows.
Ability to read, troubleshoot, and modify scripts or application code using Bash, Python, PHP, JavaScript, or similar technologies.
Experience supporting business applications, databases, and system integrations.
Experience with Linux-based email infrastructure, including Postfix, Cyrus IMAP, SMTP, and related protocols.
Strong analytical and problem-solving skills, including the ability to independently investigate unfamiliar technical issues.
Excellent organizational, documentation, and communication skills.
Ability to balance competing priorities, work collaboratively, and take ownership of technical responsibilities.
Must be legally authorized to work in the United States; the company is unable to sponsor or take over sponsorship of employment visas for this role.

Nice To Haves

NetSuite administration, customization, or API integrations.
Familiarity with AWS services such as EC2, S3, RDS, CloudFront, Route 53, Lambda, and IAM.
SQL, including Postgres, or other relational database systems.
Web server technologies such as Apache, Nginx, and PHP.
Git, CI/CD pipelines, and DevOps practices.
REST APIs and custom business application integrations.
Experience planning or leading infrastructure projects.
Experience supporting a small or midsize company's diverse IT environment.

Responsibilities

Maintain, monitor, and improve AWS cloud infrastructure, Linux and Windows systems, networking, and related services.
Troubleshoot technical issues, optimize system performance, and identify opportunities to improve reliability and efficiency.
Manage software installations, server updates, system configurations, backups, and disaster recovery procedures.
Support Docker-based applications, deployment workflows, and infrastructure automation.
Participate in planning, evaluating, and implementing infrastructure technologies and services.
Develop and maintain technical documentation, operating procedures, and system architecture information.
Progressively assume ownership of infrastructure systems and projects.
Support business systems, including eCommerce, ERP, CRM, CMS, and associated databases.
Administer and troubleshoot NetSuite, Google Workspace, email, Zoom, Slack, Git, and other business applications.
Work with internal teams to understand business needs, resolve technical issues, and improve application integrations.
Maintain and enhance backend services, APIs, scripts, and automation tools.
Collaborate with developers and business stakeholders to implement reliable, practical technical solutions.
Help protect company systems, employee information, and customer data by maintaining a secure IT environment.
Implement cybersecurity practices including patch management, system hardening, access controls, and vulnerability remediation.
Monitor and investigate security concerns and participate in incident response activities.
Maintain and improve security policies, backup strategies, recovery procedures, and business continuity plans.
Identify potential risks and recommend improvements to strengthen security.
Provide friendly, knowledgeable technical assistance to employees throughout the organization.
Troubleshoot computers, email, networking, VoIP phones, and desktop or cloud-based applications.
Assist with employee onboarding and offboarding, user accounts, access permissions, and equipment configuration.
Identify recurring issues and implement improvements that make technology more reliable and easier to use.
Work with IT leadership to develop a comprehensive understanding of systems, architecture, and business requirements.
Take increasing responsibility for managing infrastructure, resolving complex issues, and leading technical projects.
Participate in technology planning, architecture decisions, vendor evaluations, and long-term infrastructure improvements.
Establish and maintain documentation and procedures that support reliable, sustainable IT operations.
Grow toward independent ownership and leadership of the company's IT infrastructure and operations.

Benefits

Employee Stock Ownership Plan (ESOP).
Medical coverage through Cigna Triad / Securus (80/20).
Dental coverage through Delta Dental (80/20).
Vision coverage through VSP (80/20).
Employer-funded Health Reimbursement Account ($5,500 for single plans and $9,000 for non-single plans).
Dependent Care Accounts and Flexible Spending Accounts available.
Short-term disability, long-term disability, life insurance, and accidental death and dismemberment coverage; short-term coverage is employer-paid.
Health and wellness allowance and programs.
120 hours of PTO.
10 floating holidays per calendar year.
40 hours of sick/wellness time.
401(k) plan.
Tuition reimbursement up to $5,000 per year.
Training and development programs.
Charitable giving match.
Partial mileage reimbursement.
Free membership to the on-site fitness center.