Systems Engineer – IT Infrastructure & Cloud

ALLIANCE HEALTHCARE SERVICES, INC•Memphis, TN

6d•Onsite

About The Position

The Systems Engineer keeps Alliance's hybrid infrastructure running, secure, and recoverable. The environment is primarily on-premises Windows Server and Hyper-V connected to Microsoft 365 and Azure services. The role owns server, virtualization, endpoint management, security tooling, and network layers, and serves as the escalation point above the Level 1 support team. Alliance relies on these systems for clinical care, crisis services, and billing around the clock. The primary work location is Memphis, Tennessee, on-site, with travel between Alliance locations. The role follows standard weekday business hours, includes planned after-hours maintenance windows, and participates in the IT department's rotating overnight and weekend on-call coverage. The position reports to the Director of Information Technology.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Minimum of five years administering Windows Server and Active Directory in a production environment.
Hands-on experience with Hyper-V or another enterprise hypervisor; VMware experience transfers.
Working experience administering Microsoft 365 and Microsoft Intune.
Experience with endpoint security tools; Microsoft Defender is preferred.
Solid networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, firewalls, VPNs, and wireless.
PowerShell scripting ability to automate routine work.
Valid driver's license and reliable transportation for travel between sites.
Clear written and verbal communication, including the ability to explain technical issues to clinical and administrative staff.

Nice To Haves

Experience in healthcare or another regulated environment, including familiarity with HIPAA.
Experience with Ubiquiti UniFi networking.
Experience with Microsoft Entra ID, Conditional Access, and Autopilot.
Exposure to Azure infrastructure, including virtual machines, networking, backup, and Azure Arc.
Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Administrator Expert, Azure Administrator Associate, CompTIA Network+, or CompTIA Security+ certifications.

Responsibilities

Administer Windows Server and Hyper-V hosts, clusters, and virtual machines, including capacity planning, patching, and performance tuning.
Manage Active Directory, Group Policy, DNS, DHCP, and file and print services.
Maintain hybrid identity between on-premises Active Directory and Microsoft Entra ID.
Plan and carry out migrations and upgrades, including moving workloads to Azure where appropriate.
Administer Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, and licensing.
Manage devices through Microsoft Intune, including enrollment, compliance and configuration policies, app deployment, and Windows Update rings.
Build and maintain standard images and workstation and laptop provisioning using Autopilot.
Configure and monitor Microsoft Defender for Endpoint, Defender for Office 365, and related security tooling; investigate and respond to alerts.
Manage Conditional Access, multifactor authentication, and least-privilege access.
Apply HIPAA Security Rule safeguards to systems storing or transmitting protected health information, and support the annual Security Risk Assessment with technical evidence.
Keep servers, endpoints, and network devices patched against known vulnerabilities.
Administer the UniFi network, including gateways, switches, wireless access points, VLANs, firewall rules, and site-to-site VPNs.
Troubleshoot connectivity across Alliance sites and coordinate with internet and telecom carriers.
Run backup jobs for servers, virtual machines, and Microsoft 365 data, and test restores on a set schedule.
Maintain and test the disaster recovery plan for critical clinical and business systems.
Serve as the Tier 2/Tier 3 escalation point for help desk tickets and coach Level 1 technicians.
Document configurations, procedures, and network diagrams so others can support the environment.
Work with the EHR administrator and outside vendors on integrations and system changes.
Recommend improvements and help plan IT projects and budgets.
Demonstrate professionalism, accountability, teamwork, and respectful communication in alignment with Alliance Healthcare Services' values and commitment to high-quality client care and organizational excellence.
Perform other duties as assigned.