IT Systems Engineer

AgCertain Industries, Inc.•Ames, IA

4d•Onsite

About The Position

The IT Systems Engineer will plan, design and build complex IT infrastructures within a multi-site IT environment. This role will ensure all networks and systems are configured properly and efficiently.

Requirements

A Bachelor’s degree in Information Technology, Computer Science, Information Systems or related field
Five (5) years experience in Network Engineering, Systems Engineering or Infrastructure Administration preferred
Physical abilities to include the ability to lift 50 lbs (23 Kg), able to climb several flights of stairs and not affected by heights
Strong troubleshooting and multi-tasking skills
Experience with Entra ID, Intune, Cisco Duo and VPN technologies
Experience in a multi-site network environment
Ability to analyze data and contribute to strategic decision-making
Excellent communication, organizational, management, and computer skills
Ability to interact professionally and effectively with internal and external customers
Act with humility, honesty, integrity, and a commitment to safety

Nice To Haves

Ubiquiti networking experience preferred

Responsibilities

Operate safely and appropriately in all AgCertain situations and environments
Design and maintain the IT infrastructure across multiple sites
Lead infrastructure modernization and lifecycle replacement work
Keep network diagrams, SOPs, and infrastructure documentation current
Support a mixed Cisco and Ubiquiti network environment
Handle complex troubleshooting across network, latency, wireless and connectivity issues
Manager VPN and remote access configurations accurately
Set up accounts and permissions during onboarding of employees
Maintain network segmentation and security controls for manufacturing and OT systems
Respond to outages, security incidents, and operational disruptions
Assist with infrastructure planning and budgeting, vendor evaluation, and technology roadmaps
Manage the Active Directory, Group Policy, DNS, and DHCP administration
Monitor cybersecurity issues and create solutions for these
Ensure all technology within both office and production settings is functioning properly
Ensure effective technology set-up and network requirements to meet daily business requirements including user account creation, access management, and offboarding
Understand our Windows Server environments and ensure they are accurately updated
Troubleshoot wired and wireless performance issues as they occur
Install infrastructure hardware as necessary
Support the hybrid Microsoft 365 and on-premise Exchange setup
Support warehouse scanners, mobile devices, printers, and other technology that needs hands-on technical help
Have a thorough understanding of and be able to apply Occupational Safety and Good Manufacturing Practices to procedures within the plant/understand how they affect the production process
Follow all written procedures (SOPs) and work instructions that pertain to the respective area
Complete all required documentation accurately and in a timely manner
Participate in all company trainings
Perform additional duties as assigned