IT Systems Engineer

WireCo WorldGroup•Dresden, MO

15h•Onsite

About The Position

The IT Systems Engineer is a highly technical professional responsible for planning, implementing, supporting, and optimizing enterprise systems and infrastructure services that ensure a secure, reliable, and stable operating environment for WireCo’s global IT community. This role serves as the primary administrator and technical owner of the DcLink environment while supporting the development, maintenance, and continuous improvement of enterprise applications and supporting infrastructure. The IT Systems Engineer partners closely with business process owners, functional leaders, infrastructure teams, and end users to deliver scalable solutions that improve operational efficiency, support manufacturing operations, and align with business objectives.

Requirements

Associate’s Degree in IT related field or equivalent combination of education and five years of work experience
Two years of experience performing first-level IT support
Proven problem-solving ability required, including the ability to perform fundamental diagnostic analysis involving the use of basic systems, networking, routing, and technical principles
Must have good communication skills and the ability to effectively interact with end-users, co-workers, superiors and others outside the company on a technical and non-technical basis
Familiarity with IT Help Desk support software
Detail oriented, capable producing clear and concise documentation
Strong understanding DcLink best practices and functionality including Tranbuilder, device loader, forms, asynchronous business functions, and function tester
Manufacturing process flow knowledge
JDE workflow and table knowledge
Strong DcLink programming background
2+ years as a DcLink administrator and/or DcLink Administrator Certification.
DcLink Tranbuilder Certification

Nice To Haves

Bachelor’s degree in Computer Science, Information Technology or related field.
Experience working with vendors/partners to configure/develop software applications externally.

Responsibilities

Owner of the DcLink environment and primary DcLink administrator. Administer DcLink user security, roles, permissions, and group access.
Analyze business processes and workflows to design, develop, and implement DcLink scripts, forms, and application enhancements.
Design, document, implement, and support application-based solutions using industry best practices to deliver reliable, scalable services.
Utilize project management methodologies to ensure a complete solution taking into account all stakeholders, while remaining on target and within budget.
Promote user adoption through training, communication, and change management activities.
Develop and maintain user documentation, technical documentation and training materials.
Partner with Business Process Owners (BPO’s), functional leaders, and stakeholders to identify business requirements and deliver effective technical solutions.
Support Disaster Recovery (DR) and Business Continuity (BC) planning by assisting in the development, testing, and maintenance of recovery procedures, backup strategies, and system resiliency.
Apply ITIL best practices to incident, change, problem and service management while driving continuous process improvement.
Support the deployment, configuration, and maintenance of desktop software, server applications, and updates using Microsoft Systems Center Configuration Manager.
Assist in developing and maintaining IT policies and procedures to support Sarbanes-Oxley (SOX) compliance and other regulatory requirements.
Collaborate with infrastructure, networking, security, and application teams to ensure reliable, secure, and highly available enterprise systems.
Provide technical support for enterprise systems, infrastructure services, and application issues, including root cause analysis and problem resolution.
Perform Help Desk support functions, including issue diagnosis, first-level problem resolution, and timely escalation when appropriate.
Respond to customer requests through phone, email, and ticketing systems while meeting established service level expectations.
Maintain accurate and complete Help Desk ticket documentation.
Assist network administrators and other IT team members with troubleshooting and resolution of infrastructure-related issues.
Participate in the evaluation, implementation, and support of new software solutions, appliances, and technologies.
Implement and maintain security best practices, including role-based access controls, change management procedures, audit support, and least-privilege principles.
Participate in internal and external audits to ensure compliance with SOX, cybersecurity standards, and enterprise risk management requirements.
Participate in scheduled on-call rotations and serve as an escalation resource during production incidents, contributing to incident response, troubleshooting, and service restoration activities.
Perform additional duties as assigned.