IT Systems & Automation Manager

DISRUPT•Houston, TX

2d•Hybrid

About The Position

The IT Systems & Automation Manager is the technology leader responsible for the systems, devices, and Microsoft 365 environment supporting the corporate office and leasing offices across the company’s communities. The role focuses on building reliable, secure systems and reducing support issues through effective setup, documentation, automation, and staff training. The position administers Microsoft 365 and identity and device management, oversees security practices and hardware lifecycles, coordinates community technology and external IT vendors, and introduces AI tools and automations. It also provides staff support by phone, remote session, or in person, and requires travel to company communities. The role is based in Houston, Texas, with an on-site/hybrid arrangement.

Requirements

At least 3 years of experience in IT support or systems administration.
Strong Microsoft 365 and Entra ID/Intune skills.
Comfort with networking fundamentals, including firewalls, switches, and Wi-Fi.
Regular use of AI tools and enthusiasm for applying them in a business.
Ability to script or automate using PowerShell, Power Automate, Python, or similar tools.
Self-starter who takes ownership and follows through.
Ability to explain technology in plain English.
Willingness to travel to company communities.
Valid driver's license.

Nice To Haves

Experience at a multi-site company.
Microsoft certifications such as MD-102, MS-102, or AZ-900.
CompTIA certification.
Experience with property management software such as RealPage.

Responsibilities

Administer Microsoft 365, including users, licenses, Teams, SharePoint, OneDrive, Exchange, Entra ID, and Intune.
Manage security practices such as MFA, access reviews, backups, endpoint protection, patching, and onboarding and offboarding.
Manage hardware and devices for corporate and onsite staff, including laptops, phones, and printers, and maintain a lifecycle plan and inventory.
Oversee community office networks and Wi-Fi, and coordinate vendors for gates, access control, cameras, and phones, including setup during new property takeovers.
Manage the outside IT partner and technology vendors, hold them to SLAs, and control costs.
Roll out AI tools such as Claude and Copilot, build Power Automate flows and scripts to reduce manual work, and train staff to use the tools effectively.
Create and maintain a straightforward IT playbook and knowledge base so staff can resolve basic issues themselves.
Support staff by phone, remote session, or in person with a service mindset.
Secure, document, and inventory every account and device.
Ensure new hires are set up on their first day and departing employees’ access is removed the same day.
Improve ticket resolution speed and reduce repeat issues.
Automate or AI-assist at least three manual workflows during the first year.