IT Systems and Infrastructure Specialist

Catface•Austin, TX

1d•Hybrid

About The Position

The IT Systems & Infrastructure Specialist is responsible for building, maintaining, and scaling the organization’s core technology infrastructure. This is a hands-on, mid-level role suited for someone who can operate independently while partnering closely with Studio Operations and CatFace leadership to implement reliable, scalable systems. This role will own day-to-day system performance across network, cloud, and production environments, organize existing infrastructure, and establish foundational processes. While highly autonomous, this position collaborates with leadership on emerging priorities and long-term improvements.

Requirements

Mid-level role
Ability to operate independently
Partnering closely with Studio Operations and CatFace leadership
Implement reliable, scalable systems
Own day-to-day system performance across network, cloud, and production environments
Organize existing infrastructure
Establish foundational processes
Collaborate with leadership on emerging priorities and long-term improvements
Manage and maintain the organization's network infrastructure across hybrid office and remote environments
Support and optimize systems used for video production and post-production workflows, including shared storage, collaboration tools, and production-specific software
Manage cloud services and SaaS platform administration, including Microsoft 365/Google Workspace, storage, and production-specific tools
Ensure systems are reliable, available, and scalable to support organizational growth
Implement and enforce access controls, MFA requirements, and endpoint protection standards across all systems
Create and implement user onboarding and offboarding procedures to ensure access is provisioned and revoked appropriately
Monitor for vulnerabilities and ensure systems are patched and updated on a regular cadence
Support the development and enforcement of security policies aligned with organizational needs and risk profile
Coordinate with the Office Administrator on hardware procurement, equipment setup, and device lifecycle tracking to ensure accurate and up-to-date asset inventory across the organization
Build and configure workstations and ensure new hardware is properly supplied and documented before employee assignment
Serve as the escalation point for unresolved technical issues across the organization, providing hands-on troubleshooting support where needed for everything from daily office use to live production
Support conference room and shared workspace technology to ensure continual reliability, including but not limited to AV, connectivity, and peripherals
Over time, build the systems, documentation, and processes that reduce reactive support demand and free bandwidth for infrastructure development with existing and emerging technologies
Maintain a centralized registry of all technology vendor relationships, including contract terms, renewal timelines, and associated costs
Provide technical input and recommendations during vendor evaluations and procurement decisions
Proactively flag upcoming renewals, identify cost optimization opportunities, and provide recommendations on consolidation or replacement
Partner with CatFace Leadership on procurement decisions to ensure technology needs and organizational priorities remain aligned
Serve as the primary daily technology point of contact company-wide; maintain workflow flexibility in order to assist with unexpected issues
Partner with department heads to understand technology needs and priorities
Maintain open coordination with Administration on technology budget and spend visibility
Report to Studio Operations Director on infrastructure status, priorities, and risks
Maintain a live database of all software tools, SaaS subscriptions, hardware assets, vendor relationships, configurations, and workflows across every department
Document current licensing status, costs, renewal dates, and access permissions for all systems
Map all user access across platforms — who has access to what, at what permission level, with what offboarding procedures in place
Produce a documented infrastructure baseline and present findings and recommendations to Studio Operations and CatFace leadership
Collaborate with Studio Operations to create and maintain guidelines for common IT operations
Contribute to the development of scalable IT processes that support organizational growth
Exempt/Non-Exempt classification

Responsibilities

Manage and maintain the organization's network infrastructure across hybrid office and remote environments
Support and optimize systems used for video production and post-production workflows, including shared storage, collaboration tools, and production-specific software
Manage cloud services and SaaS platform administration, including Microsoft 365/Google Workspace, storage, and production-specific tools
Ensure systems are reliable, available, and scalable to support organizational growth
Implement and enforce access controls, MFA requirements, and endpoint protection standards across all systems
Create and implement user onboarding and offboarding procedures to ensure access is provisioned and revoked appropriately
Monitor for vulnerabilities and ensure systems are patched and updated on a regular cadence
Support the development and enforcement of security policies aligned with organizational needs and risk profile
Coordinate with the Office Administrator on hardware procurement, equipment setup, and device lifecycle tracking to ensure accurate and up-to-date asset inventory across the organization
Build and configure workstations and ensure new hardware is properly supplied and documented before employee assignment
Serve as the escalation point for unresolved technical issues across the organization, providing hands-on troubleshooting support where needed for everything from daily office use to live production
Support conference room and shared workspace technology to ensure continual reliability, including but not limited to AV, connectivity, and peripherals
Over time, build the systems, documentation, and processes that reduce reactive support demand and free bandwidth for infrastructure development with existing and emerging technologies
Maintain a centralized registry of all technology vendor relationships, including contract terms, renewal timelines, and associated costs
Provide technical input and recommendations during vendor evaluations and procurement decisions
Proactively flag upcoming renewals, identify cost optimization opportunities, and provide recommendations on consolidation or replacement
Partner with CatFace Leadership on procurement decisions to ensure technology needs and organizational priorities remain aligned
Serve as the primary daily technology point of contact company-wide; maintain workflow flexibility in order to assist with unexpected issues
Partner with department heads to understand technology needs and priorities
Maintain open coordination with Administration on technology budget and spend visibility
Report to Studio Operations Director on infrastructure status, priorities, and risks
Maintain a live database of all software tools, SaaS subscriptions, hardware assets, vendor relationships, configurations, and workflows across every department
Document current licensing status, costs, renewal dates, and access permissions for all systems
Map all user access across platforms — who has access to what, at what permission level, with what offboarding procedures in place
Produce a documented infrastructure baseline and present findings and recommendations to Studio Operations and CatFace leadership
Collaborate with Studio Operations to create and maintain guidelines for common IT operations
Contribute to the development of scalable IT processes that support organizational growth