IT Systems and Identity Specialist

IntusCare

1d•Remote

About The Position

IntusCare is seeking an IT Systems & Identity Specialist to join our IT team under our IT Manager. This is a hands-on role supporting both our internal operations and the technical infrastructure that powers our healthcare technology products. You'll own support for our workforce, manage user access across our cloud and SaaS environments, and contribute to the day-to-day systems administration that keeps IntusCare running smoothly. This is an excellent opportunity to grow technical depth across identity management, systems administration, and IT operations in a healthcare technology setting.

Requirements

1–3 years of IT experience (help desk, systems administration, or equivalent hands-on technical support role).
Proficiency with Jira Service Manager (or similar ticketing systems).
Hands-on experience administering Microsoft Entra ID (formerly Azure AD).
Proficiency with Microsoft Office 365 (Teams, Exchange, SharePoint administration and user support).
Strong troubleshooting and problem-solving skills with ability to work independently and escalate appropriately.
Clear written and verbal communication; ability to explain technical concepts to non-technical users.
Willingness to learn healthcare IT compliance requirements (HIPAA, HITRUST familiarity a plus).

Nice To Haves

Experience with automation tools or scripting (PowerShell, Python, or equivalent).
Familiarity with Claude Code or other AI coding tools.
Microsoft certifications (AZ-900, AZ-104, or similar).
Prior experience in a healthcare or compliance-heavy environment.
Experience with mixed Mac and Windows fleet management, including use of MDM tools (Mosyle, Jamf, or similar).

Responsibilities

Handle inbound IT support tickets for laptop issues, software configuration, and general IT troubleshooting. Escalate complex issues appropriately and track resolution through completion.
Manage the procurement, imaging, deployment, and lifecycle of Mac and Windows laptops. Coordinate with vendors, track inventory, and ensure devices are configured and ready for end users.
Manage user lifecycle in Microsoft Entra ID and third-party SaaS applications, including account creation, role assignment, license management, and offboarding.
Administer user groups, application access, and multi-factor authentication (MFA). Troubleshoot authentication issues and access denials across our systems.
Support configuration, integration, and troubleshooting of third-party systems including SaaS applications and healthcare-specific tools.
Log, prioritize, and track support requests using Jira Service Manager. Maintain clear documentation of issues, resolutions, and runbooks.
Contribute to IT infrastructure documentation, process improvement, and support broader IT initiatives under the IT Manager’s direction.
As we deploy automated systems (user provisioning agents, ticket triage AI, device lifecycle automation), you'll identify gaps, edge cases, and improvement areas. Your real-world observations directly inform agent development priorities.