IT Systems and Endpoint Administrator

American Regent•New Albany, OH

About The Position

This position administers, supports, and continuously improves end-user computing environments, including desktop and laptop systems, mobile devices, operating systems, and enterprise productivity applications. It supports onboarding and offboarding, asset lifecycle management, and Tier 1–3 support for ARI applications. The role also provides advanced technical support, systems administration, and operational engineering across multiple Ohio-based domains, with emphasis on identity lifecycle management, endpoint management platforms, IT service management administration, Tanium, and coordination with infrastructure, networking, security, and corporate IT teams. The role supports users and systems across multiple domains, including isolated networks and lab environments. It administers endpoint tools and identity systems, maintains ServiceNow workflows and configuration, supports asset and compliance processes, and collaborates across teams on infrastructure and network activities. It also develops technical training materials and implements process improvements to enhance operational efficiency and user experience.

Requirements

High school diploma required.
At least three years of experience in desktop support or end-user computing required.
Experience supporting multi-domain environments and identity lifecycle processes.
Hands-on experience with endpoint management platforms such as SCCM, Intune, and Tanium.
Experience administering ServiceNow or similar ITSM platforms.
Strong proficiency in Microsoft Windows operating systems and Microsoft 365 applications.
Working knowledge of Active Directory, Entra ID, GPOs, LDAP, and endpoint management tools.
Familiarity with networking fundamentals, print services, and isolated environments.
Strong analytical, troubleshooting, and problem-solving abilities.
Ability to work effectively in a team-oriented, collaborative environment.
Strong customer service mindset and ability to support diverse user groups.
Excellent communication and technical skills to work with customers, assess hardware and software requirements, and provide appropriate solutions.
Good interpersonal skills for daily interaction with internal and external customers.

Nice To Haves

Associate degree or technical equivalent.
Relevant certifications such as CompTIA A+, MCSA, MCITP, MCDST, or MOS.
ServiceNow Certified System Administrator (CSA) certification.

Responsibilities

Install, configure, maintain, and support desktop and laptop systems and on-premises and cloud-based applications.
Troubleshoot hardware, software, and enterprise application issues, provide user training, and support Microsoft Office 365 and related productivity tools.
Install, upgrade, and patch operating systems and software, and maintain endpoint security controls.
Support VPN configurations, installations, and maintenance as directed by Network Security.
Support mobile communication devices and telephony platforms; manage hardware installation, replacement, and break/fix support.
Maintain inventory of spare parts, peripherals, and end-user equipment.
Perform onboarding and offboarding across multiple domains in compliance with JSOX standards, and own Ohio-based user terminations across multiple domains, including isolated networks.
Manage Active Directory and Entra ID accounts, group memberships, distribution lists, shared mailboxes, and access permissions; troubleshoot authentication, Conditional Access, and identity incidents.
Administer endpoint management tools, including SCCM, Intune, LDAP, GPO, and Tanium; deploy software packages and troubleshoot endpoint agents.
Support multi-domain endpoint operations, including isolated lab environments, and ensure compliance with endpoint security and patching requirements.
Configure and maintain ServiceNow catalog items, workflows, forms, notifications, and automation scripts.
Support CMDB data integrity initiatives, including cleanup, deduplication, and asset attestation, and contribute to platform usability and other enhancements.
Collaborate with corporate ITSM teams and vendors; assist with Discovery and Service Mapping for Change Management processes.
Support equipment intake, deployment, lifecycle management, asset audits, and reconciliation across multiple domains; maintain accurate asset tracking and compliance alignment.
Follow IT policies and JSOX controls; support MFA implementation and maintenance, monitoring, reporting, compliance validation, and email security operations.
Support secure and compliant operations within isolated network environments.
Assist infrastructure and network teams with server installations, rack-and-stack activities, cabling, and switch-port patching.
Support print server management and coordinate with vendors such as Canon for device deployment and replacement.
Provide technical support for specialized lab systems and environments.
Develop technical training materials, videos, and user documentation using tools such as Camtasia and Clipchamp.
Identify and implement process improvements to enhance operational efficiency and reduce ticket volume, and drive improvements to user experience and technology adoption.
Perform other tasks and duties as assigned by management.