IT Systems Administrator

M2S Group•Morristown, TN

About The Position

The IT Systems Administrator supports Iconex locations in Jefferson City and two Morristown locations (warehouse and plant). The role provides end-user computer support and manages Iconex IT equipment, including desktops, laptops, monitors, printers, and scan guns. It works with third-party managed service providers and vendors on network, infrastructure, and support needs, and provides primary support for FLEX applications at legacy Cenevo sites while helping expand FLEX knowledge and support across Iconex legacy facilities. The position also administers the company’s cloud-hosted VoIP system, including additions, changes, call trees, and virtual call centers. It supports security tools such as multifactor authentication, endpoint protection, privileged access management, email defense, and fraud defense, and works to keep warehouse and manufacturing printing systems operational without business impact. The role requires experience building and leading IT resources in an IT leadership or supervisor-equivalent capacity. Iconex states its commitment to diversity and inclusion, fair treatment, respect for individuality, and helping every employee maximize their potential.

Requirements

Associate degree in Information Technology, Computer Engineering/Science, or a related field.
At least 5 years of experience in systems engineering and IT helpdesk support.
Proven success in IT support from Level I through Level III.
Experience supporting warehouse and manufacturing environments.
Experience managing Windows servers and virtualization.
Experience with Office 365.
Experience with monitoring systems.
Solid cloud experience.
Exceptional networking skills and knowledge.
Willingness to sign a confidentiality agreement and protect trade secrets.

Nice To Haves

Experience with printing applications such as Bartender.
Experience with backup tools, specifically Datto.
Familiarity with endpoint support tools such as ConnectWise ESM.

Responsibilities

Help end users with their computers.
Manage third-party managed service providers and work with next-generation security tools, including MFA, endpoint protection, PAM, email defense, and fraud defense.
Support Jefferson City and the two Morristown locations by managing Iconex IT equipment, including desktops, laptops, monitors, and printers.
Ensure scan guns are fully operational and provide necessary remediation.
Support printers, including put-away and label printers, to keep them operational without business impact.
Work with the third-party network MSP on network and infrastructure matters for Jefferson City and Morristown.
Own and administer the company’s cloud-hosted VoIP system, including additions, changes, call trees, and virtual call centers.
Provide support for FLEX applications at legacy Cenevo sites and act as the primary FLEX applications resource.
Expand FLEX knowledge to support its rollout across Iconex legacy facilities.
Liaise with vendors and other IT personnel to resolve problems.
Provide direct support for third-party vendors operating under a hybrid staffing model, including network systems and Level 3 helpdesk support.
Build and lead IT resources in an IT leadership or supervisor-equivalent capacity.