IT Systems Administrator

Albuquerque Housing Authority•Albuquerque, NM

28d•$67,699 - $83,261•Onsite

About The Position

The IT Systems Administrator is responsible for supporting and maintaining the Albuquerque Housing Authority's (AHA) technology infrastructure across multiple locations. This position ensures reliable network operations, system performance, and responsive technical support for staff. The position administers servers, networks, cloud services, and enterprise applications while coordinating with third-party vendors for specialized services, including cybersecurity. The IT Systems Administrator also provides recommendations and operational support related to technology planning, budgeting, and system improvements aligned with agency needs.

Requirements

Equivalent to a bachelor's degree from an accredited college or university with major coursework in Information Technology, Computer Science, or related field.
Minimum of five (5) years of progressively responsible experience in systems administration, network administration, or a related IT role.
Administer, maintain, and support enterprise servers, network infrastructure, cloud services, and related technology systems.
Analyze complex technical issues, identify alternative solutions, and implement effective corrective actions.
Troubleshoot and resolve hardware, software, systems, and network problems in a timely and effective manner.
Coordinate and work effectively with third-party vendors, consultants, and service providers.
Monitor system performance and maintain reliable technology operations across multiple locations.
Interpret and apply technical documentation, policies, procedures, and operational standards.
Research, evaluate, and recommend technology solutions, system improvements, and operational enhancements.
Prepare clear, concise, and accurate technical reports, correspondence, procedures, policies, and other written materials.
Independently Organize work, manage multiple priorities, and meet critical deadlines with minimal supervision.
Exercise sound independent judgment, initiative, tact, and discretion within established guidelines.
Communicate clearly and effectively, both orally and in writing, with technical and non-technical users, using appropriate English grammar and syntax.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Effectively use computer systems, software applications, diagnostic tools, and modern business equipment relevant to assigned responsibilities.
Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.
Effectively and efficiently manage projects and workflow.
Provide relevant, timely and accurate IT guidance and advice to AHA staff and management.
Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
Conduct research projects on a wide variety of IT-related topics, evaluate alternatives, make sound recommendations, and prepare technical staff reports.
Maintain confidentiality of all sensitive personal information of employees, former employees, vendors, tenants, and past tenants.
Identify and respond to issues and concerns from employees and management.
Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of AHA's IT-related program goals.
Establish and maintain a variety of filing, record-keeping, and tracking systems as needed or required.
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.

Nice To Haves

Microsoft certifications (Azure, M365)
CompTIA Network+, Security+, or equivalent

Responsibilities

Administers and maintains servers, network infrastructure, and cloud-based systems, including Microsoft 365 and Azure AD (Entra ID).
Manages Active Directory, DNS, DHCP, VPN, storage systems, and related enterprise technologies.
Supports virtualization environments, including VMware or equivalent platforms.
Monitors system performance and availability to ensure reliable operations across multiple AHA locations.
Provides Tier 2/3 technical support to staff and resolves complex hardware, software, systems, and network issues.
Installs, configures, maintains, and upgrades computer hardware, software, peripheral devices, and related technology systems.
Coordinates with third-party vendors providing cybersecurity and other specialized technology services, including monitoring, threat detection, and incident response activities.
Oversees vendor performance and ensures alignment with AHA technology standards, security protocols, and operational requirements.
Supports security-related audits, compliance activities, vulnerability remediation, and system monitoring in coordination with external service providers.
Administers backup and recovery systems and assists with disaster recovery and business continuity planning activities.
Maintains system documentation, technical configurations, inventories, and operational procedures.
Supports software deployments, patch management, system upgrades, and technology lifecycle replacement activities.
Provides recommendations regarding technology improvements, infrastructure upgrades, systems optimization, and operational efficiencies.
Assists with monitoring and tracking the IT budget, including vendor contracts, licensing agreements, subscriptions, and equipment expenditures.
Supports procurement processes for IT-related hardware, software, licensing, and contracted services.
Serves as a liaison with vendors, consultants, service providers, and external technology partners.
Provides technical information, reporting, and recommendations for executive leadership and management staff.
Participates in planning discussions regarding agency technology initiatives, operational needs, cybersecurity, and infrastructure improvements.
Interprets complex rules, regulations, contracts, policies, and procedures; applies such interpretation in the performance of assigned responsibilities.