IT Systems Administrator

Little Creek Casino Resort•Shelton, WA

About The Position

The IT Systems Administrator is responsible for maintaining a reliable, secure, and efficient data communications network. The role manages desktop, server, network, security, account, application, and consumer technology systems, and supports users and properties across the organization. The administrator may assume the responsibilities of the Director of Information Technology in that person's absence and may directly supervise communications employees in the absence of management. The position also supports casino- and industry-specific systems, including point-of-sale, accounting, player tracking, IGT, compliance, and regulatory reporting applications. The administrator works with vendors and internal teams to keep interconnected systems operational, assist with new-property setups, reduce downtime and repair costs, and recommend technology improvements. The role requires professional rapport with staff, the tribe, vendors, and partners; confidentiality; sensitivity to Native American culture; and compliance with applicable organizational policies, regulations, and the S.I.G.E. Tribal-State Compact and accounting/internal-control requirements.

Requirements

Bachelor's degree in Information Technology or Computer Science, or an equivalent combination of education and experience.
Five or more years of experience in computer operations, or an equivalent combination of education and experience.
Advanced experience with Windows Server, Active Directory, DNS, DHCP, Exchange Server, Office 365, and antivirus solutions.
Advanced experience with VoIP phone systems, POS solutions, player tracking systems, routing and switching, and network security.
Advanced understanding of hardware and Ethernet standards.
Class III Gaming License issued by the Squaxin Island Gaming Commission.
Valid Washington State driver's license and ability to be insured under the Tribe's insurance.
Must be at least 21 years of age.

Nice To Haves

MCSA Server and Windows 10 certification.

Responsibilities

Install, configure, maintain, and troubleshoot Microsoft servers, desktop computers, print servers, local printers, scanners, copiers, and other peripherals.
Design, develop, implement, and coordinate systems policies and procedures; identify problematic areas and implement strategic solutions.
Maintain Windows workstations at all locations and update software, including antivirus, Microsoft Office, and Adobe applications.
Monitor the Helpdesk and assist users with reported issues.
Maintain systems, security access, and account management; troubleshoot and implement solutions for Active Directory, group policies, third-party application security, DHCP, DNS, VPN devices, antivirus, wireless networks, WAN, and LAN equipment.
Ensure the security of data, network access, and backup systems; determine needed network software upgrades.
Monitor and maintain system logs for performance, security, and troubleshooting across operating systems, backups, client-server applications, and other software and hardware.
Manage hosted email accounts and distribution lists, and submit users for VPN and network access.
Troubleshoot internal and external network issues; perform occasional wiring.
Order, configure, maintain, and inventory IT equipment and consumer technology, including asset tracking, cell phones, audio/visual equipment, and office phone systems.
Maintain digital signage and ensure it remains connected seven days a week.
Maintain industry-specific systems, including POS, accounting, IGT, compliance, and regulatory reporting applications.
Establish and maintain a professional, cordial rapport with staff, the tribe, vendors, and partners.
Recommend upgrades, obtain competitive quotes, and recommend and implement technologies that streamline operations.
Contact vendors for warranty repairs and work with vendors inside the casino to ensure interconnected systems function properly.
Assist with setting up new properties, including computers, credit card machines, and monitors.
Develop troubleshooting methods that reduce downtime and repair costs, and align technology operations with user needs and system functionality.
Cross-train and share knowledge with IT Technicians, Network Administrators, and other team members in technical operational roles.
Know all events at the property; attend mandatory meetings and training; maintain confidentiality; and demonstrate sensitivity to Native American culture.
Operate in accordance with Little Creek Human Resource and departmental policies and other applicable regulations.
In management's absence, directly supervise communications employees; interview, hire, train, plan and assign work, direct employees, appraise performance, address complaints, and resolve problems in accordance with organizational policies and applicable laws.