IT Systems Administrator

Three Bears Alaska, Inc.•Wasilla, AK

11d•Onsite

About The Position

The IT Systems Administrator administers, maintains, and supports the company’s physical and virtual servers, Microsoft 365 environment, backups, software licensing, and Windows workstations. This hands-on role combines systems administration, hardware troubleshooting, and direct technology support for store and main office employees. The role reports to the IT Director and works closely with them in a collaborative environment. Priorities may shift, and new approaches to problem-solving are encouraged. Technical curiosity, adaptability, and enthusiasm are valued more highly than formal credentials or expertise in a specific technical discipline. The position is full-time and in person at the corporate headquarters in Wasilla, Alaska. It is not a remote or work-from-home role. Occasional travel to company stores is required and may involve long distances, overnight stays, or short-notice departures. After-hours and weekend responses may be required for service interruptions, and occasional after-hours work may be needed for maintenance or outages.

Requirements

High school diploma or GED certificate.
Approximately two years of relevant information technology experience supporting business systems, users, or infrastructure; equivalent education, training, and demonstrated technical proficiency may be considered.
Working knowledge of Windows operating systems and common business applications, including the ability to install, configure, troubleshoot, and support systems and user devices.
Working knowledge of user account and access administration, server or cloud administration, backups and recovery, and fundamental information security practices.
Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, connectivity troubleshooting, and common network equipment.
Ability to diagnose technical problems systematically, document work, prioritize incidents, communicate with technical and nontechnical users, and safeguard confidential information.
Valid driver’s license when driving a company vehicle or when driving is required to perform assigned work.
Honesty, trustworthiness, and discretion when handling company information and system access.
Technical curiosity and enthusiasm for learning new systems and solving a wide range of problems.
A flexible, practical approach to changing priorities and business needs.
A team-oriented attitude and willingness to share information, discuss ideas, and help coworkers.
Willingness to support technology beyond traditional systems administration responsibilities, including retail point-of-sale systems and equipment.
Willingness to travel as business needs dictate, including long distances, overnight stays, and departures on short notice.
Ability to reliably commute or planning to relocate before starting work.

Nice To Haves

Experience with Microsoft 365, Exchange Online, Active Directory, Microsoft Entra ID, Windows Server, Group Policy, or Hyper-V.
Experience with PowerShell, backup and restore testing, endpoint management, print servers, virtualization, and system monitoring.
Experience with retail point-of-sale systems, telephony, store technology, cabling, Dell servers, or support across multiple locations.
Relevant technical coursework, an associate or bachelor’s degree, or industry certifications.

Responsibilities

Administer and maintain company servers, operating systems, virtual environments, and business applications; monitor availability, performance, and system logs; and resolve or escalate operational issues.
Administer Microsoft 365, email, directory services, and assigned Windows and business applications, including account provisioning, access changes, permissions, and deactivation under approved procedures.
Monitor backups and scheduled jobs, investigate failures, perform or coordinate restoration, and test recovery procedures.
Apply approved security controls, system updates, endpoint protection, and access standards; protect privileged credentials; identify potential vulnerabilities; and promptly report suspected security incidents.
Receive, prioritize, document, and resolve trouble tickets involving systems, applications, workstations, connectivity, and peripherals; communicate status and solutions to users.
Analyze system and user needs, investigate recurring failures, and recommend or implement improvements within delegated authority; test and document configuration changes; and escalate significant risks, policy changes, purchases, and major projects to the IT Director.
Maintain accurate system configurations, access records, software licenses, asset information, support documentation, and resolution records in accordance with company procedures.
Collaborate with the IT team and support store and office employees.
Assist with workstation setup, hardware diagnostics, equipment replacement, printers, store point-of-sale equipment, telephony, and other technology as business needs require.
Travel occasionally to company stores to install, troubleshoot, or support systems and equipment.
Respond to service interruptions after business hours and on weekends, as required.
Perform other related duties as assigned.