IT Systems Administrator

LangChain

35d•$150,000 - $170,000•Onsite

About The Position

LangChain is seeking an IT Systems Administrator to join their founding IT team in San Francisco. This role involves managing the day-to-day operations of the company's SaaS stack, including maintenance, configuration, access, and troubleshooting. A key aspect of the role is building automation to ensure the stack runs efficiently as the company grows. The ideal candidate will be comfortable with ambiguity, enjoy a "do-it-all" startup environment, and have a strong focus on automation.

Requirements

3+ years of experience in IT systems administration or IT engineering, ideally at a fast-growing startup.
Experience administering a broad SaaS stack that includes Google Workspace, Slack, Notion, and AI tools like Claude and ChatGPT.
Hands-on experience administering Okta, including SSO, SCIM provisioning, and Okta Workflows.
Comfort with REST APIs, webhooks, and API authentication methods.
Experience using coding agents (e.g. Claude Code) as part of your day-to-day workflow.
Experience with a macOS MDM platform and endpoint security tooling.
Solid networking fundamentals (TCP/IP, DNS, DHCP, VPNs, wireless).
Clear communication, with patience for non-technical users.

Responsibilities

Own the day-to-day administration of our SaaS stack, including maintenance, configuration changes, and license management.
Administer LangSmith, our product, and use APIs to automate admin work.
Administer identity and permissions across core SaaS platforms such as Google Workspace, Slack, GitHub, Zoom, and Microsoft 365.
Develop scripts, integrations, and reusable workflows using low or no code tools.
Connect systems through APIs and event-driven workflows to reduce manual work.
Administer Okta and user access.
Manage Okta group rules that help define our RBAC policy.
Establish repeatable standards and automation for employee lifecycle, group management, application provisioning, and access reviews.
Administer our MDM platform, Iru, to enforce policy configurations, patching, zero-touch deployment, and custom desktop environment configurations.
Automate the hardware lifecycle from procurement, assignment, return, and recycling.
Provide hands-on troubleshooting and support to employees in the office and remotely across hardware, software, networking, and SaaS tools.
Build and maintain the harness for our AI ITSM agent, including the tools, playbooks, and knowledge it needs to resolve issues on its own.
Write documentation and playbooks, and use recurring support issues to guide what to automate next.