IT Systems Administrator

Mission Mobile Medical•Greensboro, NC

14d•$70,000 - $75,000•Hybrid

About The Position

Keep the mission running one system at a time. Imagine being the person every team trusts when something absolutely has to work. At Mission Mobile Medical, our IT Systems Administrators don’t just keep the lights on, they own the cloud platform, the identities, the devices, the network, the backups, and the security controls that protect our people, our partners, and the information they trust us with. We’re looking for someone who wants to: Build systems that just work, and fix them fast on the rare day they don’t. Take infrastructure, security, and uptime to the next level, not just maintain it. Treat reliability as a service to the mission of one billion patient visits by 2040. Find your way into a role where your builder’s instinct actually gets to build. This is a hands-on builder’s role for someone who documents what they build and automates what they repeat. Reports to the Senior Director of Technology.

Requirements

Value all people and have a desire to be a Servant Leader.
Embrace our culture and our SERVICE values.
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
3+ years of progressive information technology experience, including at least 1 year in a systems, cloud, or infrastructure administration role.
Hands-on experience with Microsoft 365 and Azure, identity and access management, endpoint management, backup and disaster recovery, network administration, and security operations.
Able and willing to provide world-class service to all stakeholders.
Demonstrated strong communication, organization, problem-solving, and teamwork skills
Deep hands-on skill administering Microsoft 365 and Azure (Entra ID, Intune, Exchange, SharePoint, Defender)
Strong working knowledge of networking — routing, switching, wireless, firewall, VPN — and remote connectivity including cellular and satellite
Experience administering backup platforms and executing documented restore and disaster recovery tests
Security operations experience: hardening, vulnerability remediation, alert triage, and compliance frameworks (HIPAA preferred)
Scripting and automation ability (PowerShell preferred) with a habit of automating repetitive work
Strong documentation discipline — able to write SOPs and runbooks that someone else can follow
Comfort with data, reporting, and dashboards; able to turn system telemetry into a scoreboard
Proficiency in Microsoft Office Suite
Comfortable with transparency, candor, and crucial conversations
Bias toward action; calm and methodical under pressure, including during off-hours incidents

Nice To Haves

Relevant certifications (Microsoft Azure/365 Administrator, Security+, CCNA, or similar) preferred.
Healthcare technology, medical device/IoT, or manufacturing environment experience preferred.

Responsibilities

Provide internal IT support and resolve issues and requests in person and remotely.
Manage end-user onboarding and offboarding processes.
Perform basic network monitoring and troubleshooting.
Provide external IT support for our clients.
Set up, configure, and maintain corporate audio-video equipment, rooms, and events.
Create and maintain the documentation associated with the technology help desk.
Administer and maintain MMM’s cloud web apps, SQL databases, compute, network, and storage resources; own configuration, capacity, cost hygiene, and lifecycle of those resources.
Administer and maintain MMM’s local, on-premises server environment.
Administer Microsoft 365 and Entra ID; manage SSO, multifactor authentication, and conditional access; execute user and guest on-boarding and off-boarding; enforce least-privilege access and conduct periodic access reviews.
Own device management and deployment (Intune/Autopilot), hardware standards, imaging, patch cadence, and endpoint protection across corporate laptops and shared devices.
Administer and monitor corporate network, wireless, firewall, and VPN; support field and mobile clinic connectivity (cellular, satellite, routers, NVR) alongside the client service and healthcare operation teams.
Administer the SaaS solutions in the MMM stack. Keep integrations, permissions, and configurations clean and documented.
Build and maintain proactive monitoring and alerting; drive system uptime to 98% or better and resolve issues before users feel them.
Configure, monitor, and verify backups across cloud, SaaS, and on-premises systems; prove recoverability with scheduled, documented test restores rather than assuming it.
Document and exercise business continuity and disaster recovery plans; define and defend recovery time and recovery point objectives for critical systems.
Design redundancy, failover, and dependency awareness into infrastructure so a single failure never stops the business.
Maintain clear recovery runbooks that another team member could execute under pressure without you in the room.
Serve as escalation for complex system, network, and application issues; see long-running issues through to the finish line.
Work directly with Manufacturing, Engineering, Mobile Health Operations, Program Development, Finance, BD, HR, and Regulatory to understand what support they need from the Technology team.
Support vendor selection, renewals, and quarterly business reviews with technical evaluation and honest data on what a platform is actually delivering.
Share knowledge through documentation, training, and security awareness content; grow toward the next level of technology leadership as MMM scales.