IT Systems Administrator

Churchill Downs Incorporated • Millcreek Township, PA

40d • Onsite

About The Position

Responsible for all aspects of property support for all IT systems, equipment, and peripheral devices. They are the primary system expert for their specialty area of expertise. Provide hardware and software desktop support to employees and guests as directed. Repair or administer equipment and systems as needed.

Requirements

• Bachelor’s degree in computer science or equivalent combination of education and technical training and experience.
• 1 - 3 years’ experience in a technical support role.
• Demonstrated intermediate-level technical skills in all platforms.
• Ability to be trained in multiple platforms.
• Basic knowledge of computer operations and users environments.
• Advanced-level skills related to troubleshooting on multiple platforms, problem determination, and restoration techniques, related hardware and software products.
• Intermediate knowledge of network topologies.
• Excellent communication skills.
• Intermediate analytical and problem solving skills.
• Must have good customer service skills.
• Must be well organized and detail oriented and be able to multi-task.
• Available to work in a 24 hour, 7 day a week environment and be on call as required.
• Ability to work in a high-pressure, fast paced environment.
• Ability to read, analyze and interpret technical journals, technical procedures or governmental regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to respond to common inquiries or complaints from individuals and groups of employees, managers, or executives.
• Ability to effectively present information and ideas in user-friendly language.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.) in its most difficult phases.
• Ability to deal with a variety of abstract and concrete variables.
• Must be able to obtain and maintain appropriate licensing from the Pennsylvania Gaming Control Board.

Responsibilities

• Provide primary support for sports wagering connectivity and the Video Distribution System.
• Provide first and second level support to users for the applications used by the company.
• Analyzes management needs regarding application systems and recommends solutions to business problems.
• Coordinates development efforts between the end user ("client") and IT development and support staff.
• For projects assigned, is responsible for all aspects of project management and coordination for the project.
• Ensures development and implementation of detailed project plans, monitoring progress against the plan(s), and reporting project status to department and company management on a regular basis.
• Proactively identifies issues that may impact project scope or timetable to alert management to such issues.
• Investigates and evaluates systems issues reported by clients and coordinates their resolution.
• Responsible for fulfilling the quality assurance function for new and changed application systems being implemented.
• Analyzes the changes made, testing the application to ensure the system functions properly, validating they were designed in accordance with the end user or client requirements and are properly documented; develops client documentation as appropriate.
• Coordinates client testing and training for the new or changed systems.
• Trains staff in the use of new or changed systems as appropriate.
• Provides ad hoc reporting for client departments on an as needed basis.
• Assists in the development of departmental standards, policies and procedures.
• Work in tandem with vendor support personnel to ensure product changes are tested and successfully implemented.
• Will act as the property advocate to ensure assigned properties receive the required level of support from IT and product vendors.
• Performs other duties as assigned.

Benefits

• Health insurance (including Vision and Dental!) the first of the month following 30 days of employment for regular FT Team Members
• Accrual of Paid Time Off for FT and PT
• 401k with Company Match – 100% vested at sign up
• Company Stock Purchase Plan
• Team Member Engagement
• Team Member Referral Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level