IT Systems Administrator

Mach Industries•Victorville, CA

17d•$80,000 - $120,000

About The Position

Mach Industries is seeking a customer-focused IT Systems Administrator to support employees and maintain the systems and infrastructure they rely on every day. The role combines Level 1 and Level 2 user support with hands-on administration of endpoints, identity services, servers, and cloud and on-premises systems. The administrator serves as a first point of contact for employee IT requests and an escalation point for more complex issues, helping keep the environment secure, available, and well documented through routine maintenance, troubleshooting, and continuous improvement. The position supports systems across on-premises and cloud environments, including endpoint devices, identity services, core infrastructure, and business-critical systems. It also contributes to security and compliance efforts, employee guidance, documentation, and IT projects. Candidates must be able to travel and work extended hours and weekends as needed. The posting states an annual salary range of $80,000–$120,000 USD and describes compensation that may include performance-based incentives and equity, along with benefits and professional development support.

Requirements

At least 3 years of experience in IT support, help desk, systems administration, or a related role.
Experience supporting Windows and macOS environments.
Experience with Active Directory, Microsoft 365, user and permission management, and endpoint support.
Working knowledge of networking fundamentals, including IP addressing, subnets, DNS, and DHCP.
Experience troubleshooting hardware, software, connectivity, and endpoint issues.
Familiarity with ticketing systems such as Jira, ServiceNow, or similar platforms.
Working knowledge of patch management, backups, access control, and system security practices.
Ability to document procedures and manage multiple priorities in a fast-paced environment.
Strong problem-solving, communication, and customer service skills.
Ability to work independently and collaboratively.
Ability to travel.
Available to work extended hours and weekends as needed.
Must meet the stated U.S. government export-control eligibility requirements or be eligible to obtain required authorizations.

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.
Experience supporting hybrid environments that include on-premises systems and cloud platforms such as Microsoft Azure, AWS, or GCP.
Familiarity with endpoint and mobile device management tools such as Microsoft Intune, Jamf, or similar platforms.
Experience with virtualization, backup, and infrastructure monitoring tools.
Experience with scripting or automation using PowerShell, Bash, or similar tools.
Proficiency with Linux operating systems.
Experience in defense, manufacturing, aerospace, or another regulated environment.
Exposure to compliance frameworks such as NIST 800-171, CMMC, SOC 2, or ISO 27001.
Relevant certifications, such as CompTIA A+, Network+, Microsoft, VMware, or cloud platform certifications.

Responsibilities

Provide Level 1 and Level 2 support for employee hardware, software, accounts, connectivity, and other IT issues.
Troubleshoot workstation, operating system, application, peripheral, identity, network, and infrastructure problems, escalating complex issues when needed.
Administer and maintain IT systems across on-premises and cloud environments, including servers, core services, and business-critical systems.
Manage user accounts, groups, permissions, and identity services to provide secure and reliable access to company resources.
Set up, provision, configure, and maintain workstations, laptops, mobile devices, and peripherals.
Install, configure, and update software, including Microsoft 365, VPN clients, and security applications.
Support core infrastructure services such as Active Directory, Microsoft 365, DNS, DHCP, Group Policy, and file services.
Perform routine maintenance, including patching, backups, upgrades, monitoring, and performance tuning.
Assist with endpoint management, software deployment, and device standards.
Maintain accurate technical documentation, procedures, user guides, asset inventories, and knowledge base content.
Help employees use IT systems effectively and follow good security practices.
Support security and compliance efforts by applying hardening standards, responding to operational findings, and assisting with audit readiness.
Collaborate with IT colleagues and vendors on infrastructure issues, system upgrades, and other IT projects.
Travel as required.
Work extended hours and weekends as needed.