IT Systems Administrator

Ergotron • Murfreesboro, TN

5d • Onsite

About The Position

The Systems Administrator plans and schedules the development, configuration, and administration of Ergotron’s infrastructure compute and networking operations. The role configures and supports local and cloud IT infrastructure, IaaS solutions, and security technologies across locations in Murfreesboro, Tennessee; Eagan, Minnesota; and Amersfoort, the Netherlands. It also supports the performance of operational tools and equipment in a manufacturing environment.

The position administers and troubleshoots virtualization, storage, networking, cloud, Microsoft, and security technologies, as well as manufacturing systems and equipment. This includes industrial label printers, barcode scanners, handheld RF devices, mobile computing terminals, production workstations, shop-floor data collection systems, and manufacturing equipment using Windows, Linux, embedded operating systems, and network connectivity. The role works with Manufacturing, Engineering, Operations, and equipment vendors to maintain system availability, minimize production downtime, and integrate shop-floor technologies with enterprise IT infrastructure.

The position reports to the Manager Service Operations & Security, Information Services. The posting also refers to the role as Systems Engineer.

Requirements

• At least 5 years of experience in IT servers, infrastructure, IT business operations, and/or IT security.
• Bachelor’s degree in Information Systems, Engineering, Computing, or equivalent experience.
• Ability to travel to other locations as needed.
• Ability to perform the physical requirements of the job as described for the position.
• Understanding of networking concepts including TCP/IP, VLANs, subnets, DNS, DHCP, FTP, VPN, SSL, Wi-Fi, and SD-WAN.
• Proficiency with Microsoft technologies, including Windows clients, Windows Server, MSSQL, Active Directory, Group Policy, Office 365, Exchange, Teams, and SharePoint.
• Experience configuring and designing high-performance network connectivity systems, including firewalls, switches, and access points from manufacturers such as Cisco Meraki and Fortinet.
• Experience with Azure IaaS/PaaS and cloud solutions, including configuration and administration of virtual machines, virtual networks, web servers, SQL databases, and public DNS.
• Experience with MFA, SSL certificate management, and SSO/SAML implementation and management.

Nice To Haves

• Experience with AWS, Google Cloud, or OCI.
• Experience with penetration-test remediation, Microsoft Sentinel, Defender for Endpoint, or Intune (MDM).
• Familiarity with security solutions such as Currentware, BeyondTrust, KnowBe4, Cohesity, zScaler, and OpenVPN.
• Familiarity with Oracle, Salesforce, and Infor SyteLine.
• Advanced scripting knowledge, such as PowerShell or VBScript.
• Familiarity with VoIP phone systems and physical security and surveillance solutions.
• Experience with mergers and acquisitions.

Responsibilities

• Establish and maintain server and network performance; configure and update equipment and connections; and troubleshoot issues and outages.
• Schedule upgrades and maximize performance by troubleshooting server and network problems.
• Define, document, and enforce system standards, and apply security patches to servers and network equipment.
• Secure systems by establishing and enforcing policies and defining and monitoring access.
• Engage associates, technical personnel, management specialists, vendors, and MSP/NOC/SOC partners to resolve issues and support projects.
• Collaborate on current and future designs and technology changes for server and network infrastructure.
• Participate in the IT Change Board as needed and promote IT service and change-management best practices.
• Maintain technology knowledge and assist with planning future upgrades, integrations, and organizational changes.
• Participate in disaster recovery procedures and security drills; respond to security incidents and provide post-event analyses.
• Promote security awareness and arrange continuing education to help personnel adhere to security policies.
• Build, configure, administer, and support on-premises and cloud-hosted virtual environments, including Hyper-V, VMware, ESXi servers, storage arrays, and storage area networks.
• Administer and support LANs, WANs, site-to-site VPNs, firewalls, VPN concentrators, routers, switches, wireless networks, and network security solutions.
• Maintain development, test, production, and disaster recovery environments, including backups, logs, monitoring, and user management.
• Support and maintain network business applications, including engineering applications such as CAD systems and 3D-printing environments.
• Configure and support manufacturing infrastructure and technologies, including production equipment, shop-floor systems, and related hardware, software, connectivity, and integrations.
• Update job knowledge through educational opportunities, professional publications, and professional organizations.
• Perform additional duties as requested.

Benefits

• Competitive wages consisting of base pay and position-based bonus and/or incentive pay.
• Medical, dental, vision, life, and disability benefits.
• Tuition reimbursement.
• 401(k) with match.
• Employee Assistance Program (EAP).
• Paid Time Off programs that include vacation and sick and safe time.
• Eleven paid holidays.
• Summer hours, based on role and location.
• Ten weeks of paid maternity leave.
• Four weeks of paid paternity leave.
• Three days of paid grandparents leave.
• Career milestone recognition at five, ten, fifteen years, and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level