IT Systems Administrator

NIC Global • Gallatin, TN

1d • Onsite

About The Position

The IT Systems Administrator maintains and supports IT infrastructure and services for the day-to-day operations of manufacturing. The role maintains and coordinates upgrades of systems including Citrix, Microsoft Exchange, network services and hardware, shop-floor systems, and third-party platforms. It also supports hosted services and network monitoring and management across all facilities.

The position includes designing and architecting networks; supporting disaster recovery; monitoring and troubleshooting LAN/WAN services; maintaining documentation and records; and supporting and configuring routers, switches, firewalls, and other network equipment. The position may require quarterly travel to other facilities. The listed schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with some days requiring work until a project is completed and 40 or more hours per week.

Requirements

• Bachelor’s degree from a four-year college or university, or an equivalent combination of formal education, on-the-job training, and/or 10 or more years of work experience.
• Proven experience as a Systems Administrator, Network Administrator, or in a similar role.
• Knowledge of commonly used concepts, practices, and procedures in a Windows Active Directory network with wired, wireless, thin, fat, and remote clients.
• Knowledge of commonly used IT concepts, practices, and procedures.
• Knowledge of data backup and recovery systems.
• Ability to create scripts in PowerShell.
• Familiarity with various operating systems and platforms.
• Resourcefulness and problem-solving aptitude.
• Strong communication skills with production employees and corporate managers.
• Team-oriented approach and willingness to contribute and learn.
• Ability to work under general supervision in a dynamic environment.
• Ability to manage multiple projects and priorities.
• Customer-service approach and strong organizational skills.
• Ability to lift 50 pounds, with or without accommodations.
• Applicants under final consideration who receive a conditional employment offer must pass a drug test; employment offers will be withdrawn for applicants who test positive.
• Applicants offered employment are subject to a background check, which may include consumer or investigative consumer reports, criminal history, education and credential, employment history, and motor vehicle checks, depending on job classification.

Nice To Haves

• Python scripting experience.
• ERP experience, preferably in a manufacturing environment.
• Experience with ERP systems such as Infor.
• Experience migrating Exchange On Premise to Microsoft 365.
• Familiarity with PLCs.
• Experience with EDI concepts, workflow, and data transformations.
• Familiarity with EDR, XDR, and MFA.

Responsibilities

• Troubleshoot IT issues and outages.
• Evaluate and maintain network performance and services to meet standards.
• Support Tier I help desk as needed.
• Perform problem-solving tasks in response to user reports or monitoring-system alerts.
• Analyze and resolve a broad range of complex system issues.
• Administer Microsoft Exchange, Citrix, and other production-facing technologies.
• Maintain, configure, and ensure reliable operation of computer systems, network services, Active Directory, and VoIP services.
• Install and support network components, including switches, routers, firewalls, VPN concentrators, and VoIP services.
• Manage, maintain, and test backup and recovery services.
• Apply general knowledge of ISO 27001 standards and practices to job responsibilities.

Benefits

• Choice of two health insurance plans, eligible the first of the month after 30 days.
• Employer-paid employee dental insurance, eligible the first of the month after 30 days.
• Employer-paid life insurance, AD&D, and long-term disability plans, eligible the first of the month after 30 days.
• Vision insurance.
• Additional life insurance.
• Accident insurance.
• Critical illness insurance.
• Federal health and dependent care savings accounts (FSA).
• 401(k) plan with employer match, eligible after six months.
• Tuition reimbursement.
• PTO accrual of 80 hours in the first year, increasing with length-of-service milestones.
• 80 hours of holiday pay per year.
• Quarterly employee appreciation events, holiday parties, cookouts, company gifts, and other employee events and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level