IT Systems Administrator

Pinnacle Fertility•Akron, OH

3d•Onsite

About The Position

Pinnacle Fertility is seeking a hands-on IT Systems Administrator to support and maintain identity, endpoint, network, and collaboration platforms across its nationwide network of fertility clinics and corporate offices. The role shares responsibility for managing and troubleshooting critical IT systems, taking ownership of assigned areas and collaborating with colleagues to maintain reliable and secure technology operations. The administrator will help maintain system reliability, minimize technology disruptions, support compliance with healthcare regulatory requirements, and enable employees to deliver patient care. This is a full-time, onsite position based at the corporate office in Scottsdale, Arizona, or at a Pinnacle Fertility location in Ohio, Illinois, or Michigan. The role includes travel to company locations as needed to install and configure hardware.

Requirements

Bachelor’s degree or 2-year technical degree in a related field, or equivalent practical experience.
3–5 years of experience in a systems administration or similar role.
Hands-on experience administering Microsoft Entra ID, including Conditional Access and MFA.
Hands-on experience with Microsoft Intune and Windows device management.
Working knowledge of Microsoft 365 administration, including SharePoint permissions.
Practical networking knowledge, including routing, switching, firewalls, VLANs, and DNS/DHCP.
Strong troubleshooting and analytical skills.
Clear written and verbal communication skills, with the ability to work independently and collaboratively.
Strong attention to detail and the ability to manage competing priorities.

Responsibilities

Administer the cloud-based Microsoft Entra ID tenant, including users, groups, devices, app registrations, and enterprise applications.
Design, implement, and maintain Conditional Access policies, MFA and passwordless authentication methods, and risk-based sign-in controls.
Manage role assignments and administrative access using least-privilege principles, including Privileged Identity Management (PIM) where licensed.
Perform access reviews, monitor sign-in and audit logs, and investigate suspicious identity activity.
Manage onboarding, offboarding, and lifecycle processes, including licensing and group-based assignment.
Build, manage, and audit security groups and permissions for SharePoint, Teams, and OneDrive.
Support data protection and compliance settings across the Microsoft 365 tenant.
Use Microsoft Intune to deploy and manage Windows devices, including Autopilot provisioning, compliance policies, configuration profiles, and application packaging.
Deploy and maintain endpoint security baselines and patching policies; support remediation of vulnerabilities and non-compliant devices.
Configure, maintain, and troubleshoot network infrastructure, including switches, routers, firewalls, and wireless, in partnership with the broader team.
Monitor network performance and security using monitoring tools; test for weaknesses and recommend improvements.
Contribute to the design and deployment of LAN, WAN, and wireless solutions for new and existing sites.
Support Azure resources as needed.
Apply industry-standard security practices, such as CIS- or NIST-aligned baselines, across identity, endpoint, and network systems.
Maintain clear documentation and contribute to runbooks, standards, and change management.
Provide Tier 2/3 support and help with helpdesk tickets as needed.
Travel to company locations as needed to install and configure hardware.
Perform other duties as assigned to support the organization’s technology needs.