IT Systems Administrator

TriTech Enterprise Systems, Inc.•New Orleans, LA

18d

About The Position

TriTech Enterprise Systems is seeking a Systems Administrator to provide technical administration, development, maintenance, and support for the City of New Orleans’ Questica budgeting system and OpenBook Budget Book software for both Operating and Capital Budgets. The role is the primary technical resource responsible for keeping the systems functional, accurate, secure, and responsive to the City’s operational, budgeting, and reporting needs. The administrator manages configuration, coding and programming, system functionality and workflows, reports, interfaces, troubleshooting, testing, software updates, patches, enhancements, and ongoing system maintenance. The role manages technical issues through resolution and coordinates with software vendors when vendor support or development is needed. It serves as the primary technical liaison with Questica and OpenBook vendors, handling support requests, upgrades, enhancements, technical discussions, and evaluation and implementation of vendor-recommended changes. The position supports the integrity and availability of financial and budgetary data through imports, exports, integrations, validation, reporting, and troubleshooting. It works with the City’s BRASS financial system on budget matters, supporting data exchange, reconciliation, validation, and reporting among BRASS, Questica, OpenBook, and other applicable budget processes. The administrator collaborates with Budget Office and Capital Budget staff to translate business requirements into technical solutions and provide users with technical guidance and support. The role may also prepare budget and financial data for system uploads, reporting, analysis, public transparency, and other budget-related functions. It requires detailed knowledge of system architecture, configurations, customizations, integrations, data structures, and applicable business processes, as well as timely support during critical budget, financial reporting, system update, and other high-volume or time-sensitive periods. The candidate must live within 30 minutes of the City of New Orleans. This contracted position is for a proposal effort expected to be awarded by the end of November 2026; resumes are due to TriTech by November 13, 2026, at noon.

Requirements

Must live within 30 minutes of the City of New Orleans.

Responsibilities

Administer, configure, develop, maintain, and support the City’s Questica budgeting system and OpenBook Budget Book software for Operating and Capital Budgets.
Code and program system components; develop or modify functionality, workflows, reports, interfaces, and other technical components.
Troubleshoot and resolve system errors, performance issues, data discrepancies, and interface problems.
Implement and test software updates, patches, enhancements, and new functionality; maintain system reliability and performance.
Manage technical issues from identification through resolution, assessing whether configuration or programming changes are needed and coordinating with vendors when necessary.
Serve as the primary technical liaison with Questica and OpenBook vendors, managing support requests, upgrades, enhancements, technical discussions, and evaluation and implementation of vendor-recommended changes.
Support budget and financial data imports, exports, integrations, validation, reporting, and troubleshooting.
Work with BRASS budget and financial data to support exchange, reconciliation, validation, and reporting between BRASS, Questica, OpenBook, and other applicable budget processes.
Work with Budget Office and Capital Budget staff to translate operational and business requirements into technical solutions and provide technical guidance and user support.
Assist with extracting, transforming, formatting, or preparing budget and financial data for uploads, reporting, analysis, public transparency, and other budget-related functions.
Maintain detailed knowledge of system architecture, configurations, customizations, integrations, data structures, and applicable business processes.
Provide timely technical support during budget development, budget adoption and implementation, financial reporting, system updates, and other high-volume or time-sensitive periods.