IT Systems Administrator

State of Montana•Helena, MT

4d•Hybrid

About The Position

This centralized State Information Technology Services Division (SITSD) position within the Department of Administration provides direct IT support to the Department of Commerce. The successful candidate will work onsite at the Department of Commerce and support its employees. The role is responsible for advanced endpoint and systems administration in a primarily virtual and cloud-hosted environment. This includes coordinating Department of Commerce virtual servers, tracking operating system and application lifecycles, managing centralized patching and application deployment, and administering and reporting on security for key agency systems. The position also provides the highest level of technical support (Tier 3) for complex endpoint issues across Windows, macOS, and mobile devices, and provides backup and overflow support to the primary user support position. The role offers an opportunity to contribute to technology services and projects supporting Montana state government and its citizens.

Requirements

Demonstrated ability to install, configure, and maintain Windows, macOS, mobile devices, servers, and Active Directory in virtual, hybrid, and cloud environments.
Strong ability to diagnose complex user, server, and network issues using logs, performance monitoring, and sound troubleshooting methods.
Ability to work with access controls, identity and access management, multifactor authentication, and audit logging, and to support incident response, compliance, and audit requests.
Ability to deploy patches and software, track licenses, and plan upgrades and end-of-life replacements.
Ability to support business-critical users, explain technical risks and changes in plain language, and accurately document issues.
Strong relationship management skills, including knowing when to communicate and collaborate with infrastructure teams, vendors, and staff.
Successful completion of a criminal background check.
Submit a resume and cover letter explaining interest in joining the team and working in this position.

Responsibilities

Install, configure, and maintain Windows, macOS, mobile devices, servers, and Active Directory in virtual, hybrid, and cloud environments.
Coordinate Department of Commerce virtual servers.
Track operating system and application lifecycles, licenses, upgrades, and end-of-life replacements.
Deploy patches and software through centralized patching and application deployment.
Administer security for key agency systems, including access controls, identity and access management, multifactor authentication, and audit logging.
Support incident response and compliance and audit requests.
Troubleshoot and resolve complex user, server, and network issues using logs, performance monitoring, and other sound troubleshooting methods.
Provide Tier 3 support for complex endpoint issues across Windows, macOS, and mobile devices, and backup and overflow support to the primary user support position.
Support business-critical users, explain technical risks and changes in plain language, and document issues accurately.
Communicate and collaborate with infrastructure teams, vendors, and staff with competing deadlines.