IT Systems Administrator

D.A. Davidson•Long Beach, CA

17d•$25 - $38

About The Position

Directly support, administer, and provide technical ownership of D.A. Davidson computer systems and infrastructure to maintain a secure, effective, and efficient technology environment throughout the company. The role supports virtual and physical server and workstation infrastructure, core enterprise applications, and ancillary technologies. The Systems Administrator serves as a technical resource for assigned platforms and contributes to operational support, automation, system design, project delivery, system availability, and continuous improvement. D.A. Davidson Companies is an independent, employee-owned company with a history spanning more than 90 years. The company emphasizes integrity, ethics, outstanding service, a friendly and supportive culture, candid communication, and strengthening local communities. It is committed to fostering a diverse and inclusive environment and is an equal opportunity employer.

Requirements

Bachelor’s degree in a relevant field or an equivalent combination of education, professional experience, and certifications.
Demonstrated experience supporting and administering computer systems in a business or enterprise environment.
Working knowledge of scripting and automation, backup and disaster recovery, virtualization, endpoint management, and systems monitoring.
Hands-on experience with Active Directory, Microsoft Windows operating systems, Microsoft Azure, Microsoft 365, Microsoft Office, and VMware virtualization or comparable enterprise technologies.
Ability to troubleshoot and resolve complex technical and operational issues using sound analytical and problem-solving skills.
Ability to design, document, diagram, implement, and maintain system designs, standards, procedures, and technical configurations.
Strong oral and written communication skills, sound judgment, and a commitment to excellent customer service.
Ability to work independently and collaboratively, manage priorities, lead assigned initiatives, and provide technical guidance to other staff.
Ability to safely lift and carry as much as 50 pounds when required.
Ability to travel as needed.
Ability to maintain regular, predictable attendance and pass required background checks.

Nice To Haves

Relevant Microsoft Azure and VMware certifications are preferred. Advanced certifications may be required based on assigned responsibilities.

Responsibilities

Administer, support, manage, monitor, maintain, and improve computer systems, infrastructure, enterprise applications, operating systems, and related hardware.
Provide technical ownership and subject matter expertise for assigned platforms, systems, technologies, and services.
Investigate and resolve escalated tickets, complex operational issues, outages, and major incidents, escalating or coordinating resources as appropriate based on severity.
Proactively and reactively maintain appropriate levels of system availability, security, capacity, and performance.
Design, implement, maintain, test, and improve backup, recovery, disaster recovery, and availability solutions.
Identify, develop, and implement scripting, automation, and monitoring improvements that reduce manual effort and operational risk.
Participate in or lead long-term projects, strategic initiatives, system implementations, upgrades, migrations, and lifecycle activities.
Contribute to system design decisions, technical standards, technology roadmaps, and operational practices for assigned technologies.
Create and maintain accurate technical documentation, system design diagrams, support procedures, standards, and knowledge articles.
Review, follow, and update D.A. Davidson policies and procedures where appropriate.
Collaborate with IT teams, business stakeholders, vendors, and service providers to deliver effective technology solutions and resolve service issues.
Provide technical guidance, knowledge transfer, and mentoring to systems staff and other support teams.
Participate in after-hours maintenance, incident response, and on-call activities when assigned.
Perform any other duties as assigned.