IT Systems Administrator Intern

Neuralink • Austin, TX

7h • Onsite

About The Position

Neuralink is looking for a motivated IT Systems Administrator Intern to serve as a primary point of contact for end-user technical support across our Fremont campus. In this role, you will focus on Helpdesk T1 and T2 support, handling day-to-day tickets, device troubleshooting, and user onboarding and offboarding — while also having the opportunity to collaborate with and learn from full-time IT Systems Administrators on broader infrastructure and systems projects.

Requirements

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, Information Systems, or a related field
• Foundational understanding of operating systems including macOS, Windows, or Linux (coursework or personal experience counts)
• Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP
• Strong communication and interpersonal skills with the ability to support a diverse, non-technical user base with patience and empathy
• Eagerness to learn, take initiative on Helpdesk tasks, and collaborate effectively with full-time IT team members

Nice To Haves

• Prior Helpdesk, IT support, or customer-facing technical support experience (internship, part-time, or volunteer experience welcome)
• Familiarity with an MDM platform such as Jamf, Intune, or Kandji
• Experience with Google Workspace, Slack, or Zoom administration
• Basic scripting knowledge in Python, Bash, or PowerShell for automating routine IT tasks
• Familiarity with identity and access management concepts such as SSO, MFA, and user lifecycle management
• Experience in a regulated environment or awareness of data privacy best practices (HIPAA, PII handling)

Responsibilities

• Serve as a first point of contact for T1 and T2 Helpdesk support, triaging and resolving end-user tickets across macOS, Windows, and Linux environments
• Assist with device imaging, configuration, and deployment for new hire onboarding using MDM platforms (e.g., Jamf, Intune, or Kandji)
• Support user onboarding and offboarding processes including account provisioning and deprovisioning in identity platforms (Google Workspace, Okta, or Microsoft Entra)
• Troubleshoot L1 and L2 connectivity issues including Wi-Fi, VPN, and basic VLAN-related problems, escalating to FTE Systems Administrators as needed
• Assist with hardware asset management including inventory tracking, asset tagging, and lifecycle documentation
• Support conference room AV equipment maintenance, including troubleshooting displays, video conferencing systems, and audio hardware
• Create and maintain Helpdesk documentation, runbooks, and knowledge base articles to support team efficiency and knowledge sharing
• Collaborate with FTE IT Systems Administrators on projects spanning endpoint management, identity and access management, SaaS administration, and security

Benefits

• An opportunity to change the world and work with some of the smartest and most talented experts from different fields
• Growth potential; we rapidly advance team members who have an outsized impact
• Excellent medical, dental, and vision insurance through a PPO plan
• Paid holidays
• Commuter benefits
• Meals provided
• 401(k) plan

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree