IT System Support Specialist I: Remote Support Assignment

Williamson County • Georgetown: 301 S/E Inner Loop, TX

4d • Remote

About The Position

The IT System Support Specialist I provides Tier II, moderately complex technical support to employees by investigating, troubleshooting, and resolving technology-system issues. This is Level I of III System Support Specialist levels, assigned to Remote Support. The position provides remote assistance during extended hours, with scheduling availability for a staggered shift that may begin as early as 5:00 a.m. or end as late as 8:00 p.m.

The role reports directly to an assigned IT Manager or Director and has no direct reports. It involves regular travel between work sites as required, primarily indoor work in an air-conditioned environment, and occasional work in a vehicle bay where dust, fumes, odors, temperature extremes, loud noise, strong drafts, or bright lights may be present. Work outside regular Monday–Friday office hours may be required. The role is designated as essential personnel during emergencies, at the department director’s discretion, and regular attendance is required.

Applicants must submit a Williamson County online application; a resume alone is not sufficient. Employment is contingent on the listed post-offer screenings, including criminal background and motor vehicle record checks. A valid driver’s license is required within 30 days of employment. The position requires a personally owned mobile device capable of receiving calls, text messages, and emails.

Requirements

• A vocational/technical diploma or certificate and two years of job-related experience, or three years of job-related experience.
• Working knowledge of specific job-related technology.
• Possess and maintain a personally owned mobile device capable of receiving calls, text messages, and emails.
• Obtain and maintain a valid driver’s license within 30 days of employment.
• Pass a post-offer criminal background check and motor vehicle record check.
• Availability for staggered remote-support hours, which may start as early as 5:00 a.m. or end as late as 8:00 p.m.
• Regular attendance.
• Ability to meet the physical demands described, including prolonged sitting, reaching, walking, twisting, bending, repetitive motions, standing, and occasional lifting or carrying up to 50 pounds and exerting up to 25 pounds of force to move objects.

Nice To Haves

• Technology certification in the area of responsibility.
• Working knowledge of technology software, hardware, data, methodologies, frameworks, and infrastructure.

Responsibilities

• Provide technical assistance and support for computers and peripherals to resolve moderately complex technology issues.
• Perform routine day-to-day hardware and software maintenance and help users maintain their systems properly.
• Evaluate existing computer systems and recommend hardware or software upgrades.
• Maintain detailed, documented reports of service requests and completed projects.
• Support a designated team with the development, implementation, testing, and enhancement of technology systems.
• Perform special duties as assigned.
• Provide remote support during extended hours, with availability for a staggered shift that may start as early as 5:00 a.m. or end as late as 8:00 p.m.
• Travel regularly between work sites as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree