IT SYSTEM SPECIALIST I (Temporary-to-Permanent).

Phoenix Defense, LLC.•Gilbert, AZ

20d

About The Position

Phoenix Defense is seeking an IT System Specialist for a temporary position with the potential to transition to a permanent role based on business needs and performance. The position reports to the IT Manager and provides hands-on technical support to internal and remote employees, contractors, and Managed Services customers. The specialist responds to helpdesk requests, identifies users’ technical needs, troubleshoots problems, and implements solutions while maintaining professionalism, strong communication, and timely follow-through. The role also supports colleagues across departments and executive levels and offers opportunities to learn from senior Systems Administrators.

Requirements

High school diploma/GED or an associate degree.
For Level I: 1–2+ years of experience in computer hardware repair and helpdesk support.
For Level I: CompTIA Security+ certification attained or in progress; must obtain it within 6 months of hire.
For Level II: 3+ years of experience and possession of CompTIA Security+ certification or attainment within 6 months.
Knowledge of Apple and Windows machines.
Excellent written and verbal communication skills.
Proficiency in software installation.
Attention to detail and organizational skills.
Good problem-solving skills.
Strong customer service and interpersonal skills.
Knowledge of operating systems, circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Knowledge of customer and personal service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to keep technically up to date and apply new knowledge to the job.

Responsibilities

Support end users through tickets and verbal requests.
Run new cables.
Install servers and UPS units into racks.
Configure or repair laptops and desktops and maintain workstation and network performance.
Support, install, and troubleshoot operating systems and applications.
Back up and install data.
Replace hardware such as hard drives.
Research and troubleshoot technical issues.
Set up workstations for new employees.
Prepare purchase requisitions and order equipment and parts.
Track inventory.
Perform Active Directory password resets and additions or updates, and support facility security.
Configure VOIP phones.
Process documentation.
Share knowledge and provide process overviews to colleagues.
Follow through on requests and communicate status to customers.
Learn from senior-level Systems Administrators.
Perform other related duties and assigned tasks.