IT System Administrator

Kinematics • Phoenix, AZ

2d • Onsite

About The Position

Kinematics is seeking a hands-on System Administrator to serve as the primary technical resource for the Phoenix and Nogales facilities. This role is responsible for the day-to-day operation, support, and administration of local IT infrastructure, workplace technologies, and end-user services. The System Administrator combines infrastructure administration with responsive user support. The role manages incidents and service requests, performs system maintenance and operational troubleshooting, coordinates with vendors, and supports technology deployments and continuous improvement initiatives. Working closely with local users, manufacturing teams, vendors, and the global IT organization, this position helps maintain reliable and secure technology services aligned with business needs.

Requirements

• 5+ years of progressive experience in system administration, infrastructure support, or a comparable hands-on IT operations role; 5-10 years preferred.
• Demonstrated experience supporting Microsoft 365, Windows Server, Active Directory, and Microsoft Entra ID in a business environment.
• Practical experience troubleshooting LAN, WAN, wireless, VPN, switching, firewall, and general connectivity issues.
• Experience with infrastructure monitoring, alerting, backup, recovery, endpoint administration, and operational incident response.
• Experience providing end-user support and managing workplace technology across the device lifecycle.
• Experience working with technical vendors and coordinating on-site service delivery.
• Experience supporting manufacturing, distribution, industrial, or multi-site environments is preferred.
• Microsoft platforms: Microsoft 365; Windows Server; Active Directory; Microsoft Entra ID; identity and access administration
• Networking: TCP/IP; DNS; DHCP; VLANs; routing; switching; VPNs; wireless networking; firewall troubleshooting
• Endpoint services: Windows endpoints; laptops and desktops; mobile devices; printers; software deployment; patching; asset and hardware lifecycle management
• Infrastructure operations: Monitoring and alerting; system health and capacity; incident troubleshooting; preventive maintenance; operational documentation
• Backup and recovery: Veeam or comparable backup platforms; backup monitoring; recovery support; disaster recovery readiness
• Service delivery: Ticket management; incident and request resolution; prioritization; escalation; customer communication; vendor coordination
• Security practices: Access control; secure configuration; patch discipline; endpoint protection awareness; cybersecurity incident escalation
• Technical problem solving: Diagnoses issues methodically, identifies root causes, evaluates risk, and implements practical, durable solutions.
• Ownership and accountability: Takes responsibility for service outcomes, follows issues through closure, and communicates status without requiring constant direction.
• Customer focus: Provides responsive, respectful support and translates technical information into clear guidance for users and business partners.
• Operational discipline: Works accurately within standards, documents changes and resolutions, and balances responsiveness with security and reliability.
• Prioritization and judgment: Assesses urgency and business impact, manages competing demands, and escalates appropriately.
• Collaboration: Builds effective working relationships with local teams, manufacturing partners, global IT colleagues, and external vendors.
• Adaptability and learning agility: Learns new technologies and processes quickly and remains effective as priorities, systems, and business needs evolve.
• Communication: Communicates clearly in writing and verbally with technical and nontechnical stakeholders.
• Continuous improvement: Identifies recurring issues, recommends improvements, and contributes to more reliable and efficient IT services.

Nice To Haves

• Bachelor's degree in information technology, computer science, or a related field is preferred.
• Equivalent relevant experience and technical training will also be considered.
• Microsoft, CompTIA, Cisco, Veeam, ITIL, or comparable infrastructure and service management certifications are preferred.
• Spanish-language capability is a plus for supporting a cross-border, multi-site user community.

Responsibilities

• Administer and support Microsoft 365, Windows Server, Active Directory, and Microsoft Entra ID environments, including user access, groups, permissions, and routine platform administration.
• Monitor the availability, health, capacity, and performance of local infrastructure; investigate alerts and resolve or escalate issues based on business impact.
• Support network infrastructure and connectivity, including TCP/IP, VLANs, routing, switching, VPNs, wireless networks, and firewall-related troubleshooting.
• Operate and monitor backup and recovery solutions, including Veeam; validate scheduled jobs, investigate failures, and support recovery activities and disaster recovery readiness.
• Provide end-user support for desktops, laptops, mobile devices, printers, peripherals, collaboration tools, and business applications.
• Manage the endpoint lifecycle, including provisioning, configuration, patching, software deployment, asset tracking, refresh, and secure retirement.
• Own local incidents and service requests from intake through resolution, maintaining accurate ticket documentation, status updates, and timely escalation when needed.
• Perform preventive maintenance, system updates, patching, configuration changes, and operational checks in accordance with global IT standards and change controls.
• Support manufacturing and facility technologies in partnership with business teams, equipment vendors, and the global IT organization.
• Coordinate third-party vendors and service providers for on-site support, installations, repairs, telecommunications, and infrastructure services.
• Maintain current technical documentation, asset records, support procedures, network information, and recovery instructions.
• Participate in infrastructure improvements, site deployments, security initiatives, technology refreshes, and other global or regional IT projects.
• Promote secure computing practices and promptly escalate potential cybersecurity, data protection, or service continuity concerns.

Benefits

• What Success Looks Like Local users receive responsive support, infrastructure issues are identified and resolved with appropriate urgency, systems remain stable and secure, documentation stays current, and site technology improvements are delivered in coordination with business partners, vendors, and the global IT organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level