IT System Administrator
About The Position
Kinematics is seeking a hands-on System Administrator to serve as the primary technical resource for the Phoenix and Nogales facilities. This role is responsible for the day-to-day operation, support, and administration of local IT infrastructure, workplace technologies, and end-user services. The System Administrator combines infrastructure administration with responsive user support. The role manages incidents and service requests, performs system maintenance and operational troubleshooting, coordinates with vendors, and supports technology deployments and continuous improvement initiatives. Working closely with local users, manufacturing teams, vendors, and the global IT organization, this position helps maintain reliable and secure technology services aligned with business needs.
Requirements
- 5+ years of progressive experience in system administration, infrastructure support, or a comparable hands-on IT operations role; 5-10 years preferred.
- Demonstrated experience supporting Microsoft 365, Windows Server, Active Directory, and Microsoft Entra ID in a business environment.
- Practical experience troubleshooting LAN, WAN, wireless, VPN, switching, firewall, and general connectivity issues.
- Experience with infrastructure monitoring, alerting, backup, recovery, endpoint administration, and operational incident response.
- Experience providing end-user support and managing workplace technology across the device lifecycle.
- Experience working with technical vendors and coordinating on-site service delivery.
- Ability to work on site in Phoenix and provide support to the Nogales facility, including periodic travel based on business needs.
- Ability to participate in scheduled maintenance or urgent support outside normal business hours when required.
- Ability to manage work independently while operating as part of a global IT organization.
- Professional English communication skills; Spanish-language capability is a plus for supporting a cross-border, multi-site user community.
Nice To Haves
- Experience supporting manufacturing, distribution, industrial, or multi-site environments is preferred.
- Bachelor's degree in information technology, computer science, or a related field is preferred.
- Microsoft, CompTIA, Cisco, Veeam, ITIL, or comparable infrastructure and service management certifications are preferred.
Responsibilities
- Administer and support Microsoft 365, Windows Server, Active Directory, and Microsoft Entra ID environments, including user access, groups, permissions, and routine platform administration.
- Monitor the availability, health, capacity, and performance of local infrastructure; investigate alerts and resolve or escalate issues based on business impact.
- Support network infrastructure and connectivity, including TCP/IP, VLANs, routing, switching, VPNs, wireless networks, and firewall-related troubleshooting.
- Operate and monitor backup and recovery solutions, including Veeam; validate scheduled jobs, investigate failures, and support recovery activities and disaster recovery readiness.
- Provide end-user support for desktops, laptops, mobile devices, printers, peripherals, collaboration tools, and business applications.
- Manage the endpoint lifecycle, including provisioning, configuration, patching, software deployment, asset tracking, refresh, and secure retirement.
- Own local incidents and service requests from intake through resolution, maintaining accurate ticket documentation, status updates, and timely escalation when needed.
- Perform preventive maintenance, system updates, patching, configuration changes, and operational checks in accordance with global IT standards and change controls.
- Support manufacturing and facility technologies in partnership with business teams, equipment vendors, and the global IT organization.
- Coordinate third-party vendors and service providers for on-site support, installations, repairs, telecommunications, and infrastructure services.
- Maintain current technical documentation, asset records, support procedures, network information, and recovery instructions.
- Participate in infrastructure improvements, site deployments, security initiatives, technology refreshes, and other global or regional IT projects.
- Promote secure computing practices and promptly escalate potential cybersecurity, data protection, or service continuity concerns.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
