IT System Administrator - Senior Specialist (Azure)

State of Washington • Thurston County – Tumwater, WA

10h • Hybrid

About The Position

The Department of Labor & Industries (L&I) is seeking an IT System Administrator - Senior Specialist to join their Information Technology (IT) Division. This role is part of the Maintenance and Operations (M&O) program, specifically within the Enterprise Services (ES) program, which is responsible for delivering all IT services to L&I, other state agencies, and the public. The ES program ensures the health of computing environments and manages the growth of the agency’s information and technology assets. The Network Infrastructure & Operation (NetOps) unit, within ES, is responsible for the availability and efficiency of L&I's network, servers, storage, backups, and cloud, virtual, and physical environments. The IT System Administrator – Senior Specialist will be responsible for the health, development, and 24/7 availability of statewide computer environments, supporting agency staff, public service, and fund collection/distribution. This role involves creating, implementing, and supporting critical servers (physical, virtual, and cloud), applying infrastructure expertise to support various IT teams, and resolving complex or high-priority issues. The position requires independent design, building, testing, and deployment of servers across L&I's field offices, the state data center, and the cloud, managing the agency's interconnected infrastructure.

Requirements

• Ten (10) years of qualifying professional System Administration IT experience working full-time within a professional IT environment.
• OR A bachelor’s degree or higher in Information Technology, Computer Science, Business Administration or a closely related field.
• AND Six (6) years’ of qualifying professional IT experience working full-time within a professional IT environment.
• OR An associate’s degree or higher in Information Technology, Computer Science, Business Administration or a closely related field
• AND Eight (8) years of qualifying professional IT experience working full-time within a professional IT environment.
• Qualifying professional IT Experience includes but is not limited to the following : Current Windows Server Operating systems
• Supporting Physical and Virtual Servers
• Managing/Supporting Cloud resources (Azure, Amazon, and others)
• Administrating and managing PKI Certificates
• Supporting DHCP, DNS, and Active Directory
• The ability to take action to learn and grow
• The ability to take actions to meet the needs of others
• Must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• Candidates must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• Must be able to provide proof of identity and eligibility to work in the United States on the first day of employment.

Nice To Haves

• Certification from Microsoft, Server+, VMware, Cloud, CompTIA

Responsibilities

• Serve as a lead subject matter expert on L&I's servers and systems, guiding field office managers, the Service Desk, DevOps, and Application & Data Management teams.
• Independently plan, test, configure, and deploy servers and virtual workstation infrastructure across physical, virtual, and cloud environments, including hardware and software upgrades.
• Build and maintain core network systems, such as Domain Controllers, Domain Name System (DNS), Distributed File System (DFS), Dynamic Host Configuration Protocol (DHCP), and more to meet required standards and integrate these systems within the L&I Network Infrastructure.
• Troubleshoot complex installation and upgrade issues independently or in partnership with technical staff and developers.
• Use monitoring tools, command-line utilities, and scripting to diagnose and resolve complex network infrastructure issues.
• Administer Active Directory, including group policies, site replication, organizational units, groups, computers, and printers.
• Manage DNS records, DHCP scopes and reservations, and SSL certificates across all L&I platforms.
• Manage print servers and the Follow Me Print application.
• Monitor server performance across multiple platforms to identify and resolve statewide outages.
• Respond to Service Desk tickets requiring advanced technical support.
• Respond to incident tickets routed to Network Operations, documenting resolutions and building hand-off guidance to help the Service Desk resolve similar issues faster.
• Support projects and work coming through ADO.
• Serve as subject matter expert for server creation, modification, and support on new initiatives.
• Collaborate with the broader Network Operations team on ongoing activities.
• Resolve server access and service issues for agency staff statewide.
• Represent Network Operations on Incident Response Teams (IRTs) requiring server expertise.
• Participate in the Incident Response Team (IRT) process as a technical resource for network infrastructure issues.
• Bring best practice methodology and problem-solving insight to cross-functional resolution efforts.
• Respond to network or server issues 24/7 to maintain availability and minimize business impact.

Benefits

• paid leave
• tuition reimbursement
• Infants at Work Program
• a generous retirement package for qualified employees at the end of their career
• flexible custom work schedules
• flexible schedule (4/10’s, 9/80’s, 5/8’s, etc.) upon approval by management

What This Job Offers

• Job Type: Full-time
• Career Level: Senior