IT System Administration - Entry
About The Position
ArtsWA, the Washington State Arts Commission, is hiring for an entry-level position that maintains and enhances agency IT systems, including Salesforce, SharePoint, and Submittable. The role manages software licenses and subscriptions as well as agency hardware and equipment. The employee works with the Deputy Director, the IT Committee, and others to configure Salesforce for agency reporting and program administration, and serves as a liaison to WaTech and third-party vendors such as Submittable. The position provides staff support and training on software use, helps teams design reports that illustrate program and agency impact, and manages software licenses and physical technology assets. It also supports record management, state document-retention compliance, and searches for records in response to public disclosure requests. This is an office position based in Olympia, though it may primarily be performed from a remote site with approval from the Executive Director. The regular schedule is Monday through Friday, 8 a.m. to 5 p.m.; occasional schedule flexibility, including evening, holiday, or weekend work, may be required.
Requirements
- Four years of equivalent IT experience, including demonstrated experience in problem analysis and resolution involving critical business applications and securing them; education may substitute for experience.
- At least two years of experience directly supporting customers and translating technical issues into plain language, with excellent verbal and written communication skills.
- At least two years of demonstrated experience administering Salesforce. The experience requirements may run concurrently.
- Alternatively, a bachelor’s degree in computer science, information systems, or a related technical discipline, with knowledge of network and file structures.
- Regardless of the education or experience pathway, at least two years of direct customer support experience translating technical issues into plain language, with excellent verbal and written communication skills.
- Regardless of the education or experience pathway, at least two years of demonstrated Salesforce administration experience.
Nice To Haves
- Ability to accurately consult, analyze, diagnose, and solve complex problems with multiple possible causes.
- Demonstrated experience with Microsoft 365 Suite, including SharePoint administration.
- Demonstrated experience leading projects or efforts and providing technical consultation to meet customer needs.
- Ability to multitask and understand cross-functional teams.
- Demonstrated experience with application programming interfaces (APIs) and/or online granting platforms.
Responsibilities
- Manage Salesforce, SharePoint, and Submittable content and review it for compliance with policies and procedures.
- Analyze, recommend, and initiate work on system improvements.
- Establish IT procedures and apply policies.
- Assist with preparation of IT budget reports.
- Coordinate repair and maintenance services.
- Track hardware and software used by employees.
- Provide customer support for Salesforce, SharePoint, and Submittable access, and develop training for new users.
- Develop clear, easy-to-use support documentation.
- Manage the network printer in the ArtsWA Olympia office.
- Provide records management support and ensure SharePoint complies with the state’s document-retention policy.
- Assist with systematic searches for documents in response to public disclosure requests.
- Work with WaTech to resolve staff requests and issues.
- Configure Salesforce with the Deputy Director, the IT Committee, and others to support agency reporting and program administration.
- Manage software systems, licenses, subscriptions, hardware, and equipment.
- Serve as liaison to WaTech and third-party vendors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
