IT Support & Training Specialist
About The Position
UHP — Unlock Human Potential is building a new category of education centered around whole-human experiential vocational training, leadership development, and purpose-driven transformation. UHP serves veterans, transitioning service members, and purpose-driven individuals through immersive programs that integrate human performance, leadership, wellness, vocational skills, and personal growth. Our environment is fast-moving, mission-driven, and deeply experiential. We are not a traditional university, gym, military program, or trade school — we are building a scalable human development institution designed for the future workforce. UHP is hiring a Technology Training & Support Specialist to help students and staff confidently use the technology that supports daily campus operations. This is a hands-on, campus-based role for someone who is tech-savvy, patient, organized, and able to explain technology in a simple, practical way. The right person does not need to be a senior IT engineer. We are looking for someone who can train users, solve common tech issues, manage devices and accounts, document problems, and follow through until issues are resolved.
Requirements
- Strong communication skills and the ability to explain technology to non-technical users.
- Comfort troubleshooting common issues with WiFi, laptops, displays, logins, printers, apps, and devices.
- Strong organization, follow-through, and attention to detail.
- Ability to work directly with students, staff, instructors, leadership, vendors, and technical teams.
- Comfortable working fully onsite in a hands-on campus environment.
- Willingness to learn, grow, and take on more responsibility over time.
Nice To Haves
- Experience in help desk, IT support, technical customer support, software training, LMS support, or campus technology.
- Experience supporting Google Workspace, Microsoft tools, Apple devices, Windows laptops, WiFi, TVs/AV, printers, or mobile devices.
- Experience with basic asset management, ticketing, documentation, or technology operations.
- Comfort testing software workflows and giving feedback on what needs to improve.
Responsibilities
- Train students and staff on UHP apps, dashboards, workflows, and daily technology tools.
- Support student onboarding into the UHP app, including QR code access, mobile setup, learn modules, and exam-related workflows.
- Provide first-line support for WiFi, laptops, TVs/displays, AirPlay, printers, logins, browsers, apps, and basic device setup.
- Manage user accounts, permissions, shared logins, device assignments, and inventory records.
- Support Google Workspace, Microsoft tools, Apple devices, laptops, iPads, Apple Vision devices, and campus technology platforms.
- Track technology issues, communicate updates, escalate when needed, and follow through until resolved.
- Create simple guides, checklists, and walkthroughs for students, staff, and new technology rollouts.
- Help test app workflows, identify bugs or confusing steps, and share clear feedback with technology leadership.
- Coordinate with vendors, internal teams, and support partners when deeper troubleshooting is needed.
- Support the CTO and technology leadership with campus execution, documentation, issue tracking, and follow-through.
Benefits
- Competitive salary, commensurate with experience
- 401(k)
- Health, dental, and vision insurance
- Paid time off
- Professional development support
- Access to UHP performance and recovery facilities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
