IT Support and Training Specialist
About The Position
Empower People Through Technology At Ray Graham Association for People with Disabilities, we believe technology should empower people—not intimidate them. We are seeking a motivated, service-oriented IT Support & Training Specialist to join our Information Technology team. This unique entry-level opportunity is ideal for someone who enjoys teaching, helping others, and making technology approachable for everyone. Rather than focusing solely on technical support, this role combines hands-on IT assistance with organization-wide technology training, helping employees confidently utilize modern workplace technology while supporting individuals with intellectual and developmental disabilities. Reporting directly to the Director of Information Technology, you'll receive mentorship and hands-on experience across a wide range of technologies while making a meaningful impact every day.
Requirements
- Associate or bachelor's degree in information technology, Computer Science, Education Technology, or related field preferred.
- Equivalent education, certifications, or relevant experience will be considered.
- Valid Illinois driver's license with an acceptable driving record.
- Reliable transportation for travel between agency locations.
- Ability to lift and transport computers and technology equipment up to 40 pounds.
- Ability to pass all required pre-employment background screenings.
Nice To Haves
- Microsoft 365 (Teams, SharePoint, OneDrive, Entra ID, Outlook)
- Windows desktop support and troubleshooting
- Teaching, coaching, or delivering employee training
- Creating instructional materials, user guides, or training videos
- Smart-home technologies, Google Nest devices, automation platforms, or IoT
- Artificial Intelligence tools such as Microsoft Copilot or ChatGPT
- Customer service or technical support environment
Responsibilities
- Deliver engaging, hands-on technology training sessions for employees throughout the organization.
- Help team members confidently use Microsoft 365 applications, AI-powered tools, collaboration platforms, and emerging technologies.
- Introduce employees to responsible AI usage and organizational best practices.
- Educate staff on cybersecurity awareness, data protection, password security, phishing prevention, and IT policies using practical, easy-to-understand methods.
- Develop user-friendly training materials, quick-reference guides, instructional documentation, and short how-to videos.
- Support adoption of cloud-based technologies and digital collaboration tools.
- Provide training on laptops, mobile devices, printers, peripherals, and workplace technology.
- Assist employees with assistive technology and smart-home systems utilized in residential programs.
- Foster a culture of continuous learning and promote a technology-first mindset throughout the organization.
- Provide day-to-day IT support for staff across offices and residential locations.
- Configure, deploy, troubleshoot, and maintain laptops, desktops, printers, mobile devices, and related equipment.
- Assist users in multiple office, residential, and remote work environments.
- Perform basic network and connectivity troubleshooting.
- Support smart devices, Internet of Things (IoT) equipment, and connected technology.
- Assist with implementation, support, and maintenance of smart-home technologies across residential homes.
- Gain exposure to Microsoft cloud technologies, networking, endpoint management, security, and modern IT infrastructure.
Benefits
- Medical, Dental, and Vision Insurance
- 403(b) Retirement Plan with a 3% employer match
- Generous Paid Time Off
- Paid Holidays
- Employee Assistance Program
- Employer-paid Life Insurance
- Professional development and ongoing technology training
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
