IT Support Specialist
Pest Management Systems Inc•Greensboro, NC
•$60,000 - $70,000
About The Position
PMi is seeking an IT Systems & Support Specialist to support and maintain the technology systems that help the organization operate efficiently and securely. The role provides hands-on technical support, manages technology resources, assists with system administration, and identifies solutions to improve productivity. The specialist works with employees, management, and technology vendors to support day-to-day operations and contribute to technology improvements that drive business success.
Requirements
- Strong knowledge of computer hardware, software, operating systems, and peripheral devices.
- Working knowledge of Microsoft 365 applications and administrative functions.
- Understanding of networking fundamentals and troubleshooting techniques.
- Knowledge of cybersecurity best practices and data protection principles.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to learn new technologies and adapt to changing business needs.
- Excellent communication and customer service skills.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Reliable attendance and a strong professional work ethic.
Nice To Haves
- Associate degree, technical certification, or coursework in Information Technology, Computer Science, Network Administration, or a related field.
- Experience in technical support, help desk services, systems administration, or related IT roles.
- Familiarity with artificial intelligence tools and business automation technologies.
Responsibilities
- Provide technical support for computers, software, mobile devices, printers, and related technology equipment.
- Troubleshoot and resolve hardware, software, network, and business application issues.
- Install, configure, maintain, and upgrade computer systems and technology equipment.
- Administer user accounts, permissions, and licensing within Microsoft 365 and other company systems.
- Support Microsoft Outlook, Teams, SharePoint, OneDrive, and other Microsoft 365 applications.
- Assist with employee onboarding and offboarding activities related to technology access and equipment.
- Support network infrastructure, internet connectivity, wireless systems, and VoIP communications.
- Maintain technology asset inventories and software license records.
- Assist with cybersecurity initiatives, user security, access controls, and data protection efforts.
- Monitor system backups and support disaster recovery and business continuity processes.
- Research and recommend technology solutions that improve operational efficiency.
- Use artificial intelligence tools, automation, and emerging technologies to improve workflows and productivity.
- Develop and maintain technical documentation, procedures, and training materials.
- Provide technology training and assistance to employees as needed.
- Collaborate with internal teams, vendors, and management on technology projects and initiatives.
Benefits
- Competitive salaried compensation
- Medical insurance
- Dental insurance
- Vision insurance
- Supplemental insurance benefits
- Company-paid life insurance ($25,000)
- Company-paid short-term disability insurance
- Paid time off (PTO)
- Paid holidays
- 401(k) retirement plan with company match
- Paid training and professional development
- Opportunities for growth and advancement
- Supportive team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
