IT Support Specialist

TEKsystems•Milton, GA

8d•$25 - $30•Onsite

About The Position

Under supervision, the IT Support Technician provides first-line technical support to associates by responding to reported issues, documenting and troubleshooting requests, and researching solutions to maintain support levels. The role emphasizes customer experience, effective communication, and carrying requests through to resolution. The position is approximately 60% service desk work and 40% local office desktop support and projects; this balance may vary according to business needs. It is based onsite in Alpharetta, Georgia, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. and a one-hour lunch. On-call duty is required on a rotating schedule, with one week on call followed by seven weeks off. The posting describes a $225 stipend for the on-call week, in addition to time spent handling events, which typically yields overtime. This is a contract-to-hire position. The posted pay range is $25.00–$30.00 per hour. Benefits may be available to eligible employees and may depend on job classification and length of employment.

Requirements

Strong customer service experience.
Support and troubleshooting skills.
Customer service and phone support skills.
Active Directory knowledge.
Help desk and service desk support skills.
Windows support skills.
ServiceNow knowledge.
Ability to meet the position's onsite Monday–Friday schedule and rotating on-call requirement.

Responsibilities

Serve as the first point of contact for IT support and assist associates with technical needs.
Document work performed during support calls and follow appropriate escalation procedures.
Work within defined standards and service-level agreements.
Communicate with customers in a timely and concise manner.
Perform tasks for special projects and other assigned duties.
Participate in rotating on-call responsibilities.