IT Support Technician – South Africa

My IT Crew

23h • Remote

About The Position

My IT Crew is seeking an IT Support Technician to provide client-focused technical support in a collaborative managed service provider (MSP) environment. The role is remote and based in South Africa, with a schedule of 9:00 AM to 6:00 PM Eastern Time (New York Time). The technician will diagnose, troubleshoot, and resolve technical issues across multiple client environments while delivering a strong support experience and maintaining client relationships.

The position offers exposure to a range of business technologies, modern tools, documentation, and ongoing technical training. My IT Crew describes its work culture as collaborative and supportive, and emphasizes technical excellence, accountability, initiative, and continuous improvement.

Requirements

• Previous experience working for a Managed Service Provider (MSP) is required.
• Hands-on experience supporting Windows Server, Active Directory, Group Policy, DNS, and DHCP.
• Experience administering Microsoft 365 environments.
• Understanding of virtualization technologies such as Hyper-V.
• Networking fundamentals and experience troubleshooting switches, firewalls, wireless networks, and connectivity issues.
• Experience using remote support tools, Remote Desktop, and RemoteApp technologies.
• Strong troubleshooting and analytical skills, including the ability to prioritize multiple issues.
• Strong written and verbal communication skills and a customer-first mindset.
• Team-oriented attitude, willingness to share knowledge, and commitment to continuous learning.

Responsibilities

• Troubleshoot Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and other business technologies.
• Manage support requests from beginning to resolution and keep clients informed throughout the process.
• Prioritize tickets, handle escalations professionally, and meet service-level expectations.
• Collaborate with teammates on complex technical issues and work across departments when needed.
• Create and maintain detailed documentation to improve internal processes and the knowledge base.
• Coordinate with third-party vendors to resolve client issues when necessary.
• Participate in team meetings, technical training sessions, and continuous improvement initiatives.
• Provide proactive, customer-focused support that builds trust and long-term client relationships.

Benefits

• Remote work.
• Exposure to a wide range of technologies across multiple client environments.
• Access to modern tools and well-maintained documentation.
• Ongoing technical training.
• Career growth in an organization that values initiative, accountability, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed