IT Support Technician

ATS Companies • Centennial, CO

1d • $65,000 - $80,000 • Onsite

About The Position

As an IT Support Technician, you will provide essential technical support across a variety of IT functions, including end-user assistance, troubleshooting, system maintenance, and the implementation of departmental initiatives to enhance efficiency and scalability. The position is full-time and exempt, based in an in-person office environment at ATS’s Renton location. Typical workdays are Monday through Friday.

ATS Companies, established in 1986, provides energy management services, automated control systems, critical airflow solutions, and building systems integration. Headquartered in the Pacific Northwest, ATS has 14 offices and supports building automation and controls projects across the country and abroad. The company offers employee training and ongoing advancement opportunities.

The annual base salary range is $65,000–$80,000, depending on experience. Benefits information is referenced in the ATS-Benefits summary.

Requirements

• Associate degree or higher in Information Technology or a related field, or an equivalent combination of education, experience, and/or certifications.
• 4–5 years of professional experience in IT support or a related technical role.
• Proven troubleshooting and diagnostic skills.
• Proficiency with Microsoft Windows operating systems.
• Strong understanding of TCP/IP networking fundamentals.
• Experience with Microsoft Office products, including Outlook, Word, and Excel.
• Demonstrated experience in a help desk or technical support role.
• Experience managing Windows Active Directory infrastructure.
• Working knowledge of computer systems, mobile devices, and related IT products.
• Strong verbal and written communication skills.
• Positive, proactive, collaborative, adaptable, agile, and detail-oriented approach; ownership and pride in work quality; and commitment to learning and process improvement.

Responsibilities

• Provide IT technical support to employees and customers.
• Use a ticketing system to manage support.
• Keep hardware and software asset documentation up to date.
• Specify, order, and configure IT equipment, including PCs, servers, switches, and routers.
• Develop and deploy standardized computer images and software packages.
• Maintain Active Directory objects and Group Policy Objects (GPOs).
• Support Microsoft 365 cloud services, including Exchange, OneDrive, SharePoint, and Teams.
• Identify, propose, and implement initiatives to improve efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree