IT Support Technician

Premier Truck Rental • Fort Worth, TX

3d • Onsite

About The Position

The IT Support Technician will be responsible for providing technical assistance with computer systems, hardware, software, and network issues. This role requires a strong problem-solving mindset and excellent communication skills to assist users both remotely and on-site. The ideal candidate is passionate about technology and eager to help others navigate technical challenges.

Requirements

• Associate degree or higher in Information Technology, Computer Science, or related field preferred or equivalent experience.
• 1-3 years of experience in a technical support or help desk role.
• Previous experience with ticketing systems (i.e., ServiceNow, Fresh Service, or ManageEngine)
• Ability to work independently, manage time effectively, and prioritize tasks.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Proficiency with Windows and/or Mac OS, as well as common software applications and troubleshooting processes.
• Familiarity with network troubleshooting (e.g., TCP/IP, DNS, DHCP).
• Excellent communication and customer service skills.
• Strong problem-solving skills and attention to detail.

Nice To Haves

• CompTIA A+, Network+, or equivalent certifications.

Responsibilities

• Serve as the first point of contact for end-users seeking technical assistance over the phone, email, or in person.
• Diagnose and resolve technical hardware and software issues on desktops, laptops, printers, and other peripherals.
• Install, configure, and upgrade software and hardware components as needed.
• Perform troubleshooting to identify network and connectivity issues, escalating when necessary.
• Document all issues and solutions in the ticketing system to maintain accurate records of technical support activities.
• Guide users on best practices for IT system usage and security.
• Set up and configure new user accounts, hardware, and software as per company standards.
• Support the IT team in maintaining, analyzing, and improving internal systems.
• Stay up to date with industry developments and recommend upgrades or improvements.
• Collaborate with other IT staff to ensure all IT functions operate smoothly and efficiently.

Benefits

• Competitive compensation package
• Quarterly profit sharing after one year of employment
• On-site CrossFit-style gym
• Full-time personal trainer
• Group classes
• Virtual personal training
• Personalized workout plans
• Nutrition coaching
• PTR Swag & Uniform/Boot Allowance
• On-site Micro-Markets stocked with snacks and essentials
• Discounts on phone plans, supplier vehicles, mobile detailing, tools, and equipment
• Additional partner and vendor discounts
• Commission structures
• Bonuses
• Premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare)
• 401(k) matching and long-term financial planning support
• Paid time off
• Life, accidental death, and disability coverage
• Ongoing learning and development opportunities
• Training, Growth & Recognition
• PTR Field Days & Team Events
• The Extra Mile Recognition Program
• PTR Text Alerts & Open Communication

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree