IT Support Technician- Honolulu

Edge Communications•Honolulu, HI

10d•$80,000 - $85,000•Onsite

About The Position

As an onsite technician at a major hotel in Honolulu, provide IT desktop support and smart-hands support for third-party technology vendors’ platforms, including Wi-Fi, PBX, and point-of-sale systems. Assist hotel users with desktop computers, printers, and other connected devices; set up, deploy, and maintain end-user equipment; follow up with clients to confirm issues are resolved satisfactorily; and maintain accurate, thorough, and timely ticketing-system records. The role requires becoming familiar with hospitality-specific systems and flexibility to work holidays, longer hours on a case-by-case basis, other shifts as needed, and occasional shift changes to meet coverage requirements and support special events.

Requirements

Knowledge of Windows desktop and server operating systems, O365, Active Directory, and Exchange.
Strong customer service and problem-solving skills.
Ability to provide diligent, prompt, and courteous responses to users’ questions or issues.
Willingness to become familiar with hospitality-specific systems.
Flexibility to work holidays, longer hours on a case-by-case basis, other shifts, and occasional shift changes as required.

Responsibilities

Assist users with desktops, printers, and other connected devices.
Set up, deploy, and maintain end-user equipment.
Provide smart-hands support for third-party technology platforms, including Wi-Fi, PBX, and point-of-sale systems.
Follow up with clients to ensure resolution is complete and satisfactory.
Maintain accurate, thorough, and timely information in the ticketing system.
Become familiar with hospitality-specific systems.
Work holidays, longer hours on a case-by-case basis, other shifts, and occasional shift changes as required for coverage and special events.