IT Support Technician - Onsite

A.C. Coy • Chandler, AZ

1d • Onsite

About The Position

The A.C.Coy company has an immediate opening for an IT Support Analyst. Ideal candidates must have 3+ years of IT deskside support experience. Must have experience with Windows 10/11, printer support, hardware/software support, staging, mobile device management and VMWare. This role involves supporting systems in a Manufacturing Infrastructure environment, including VMWare VMs running Windows, Windows physical machines, SANs, and backup storage devices. Responsibilities include executing patch cycles, diagnosing and resolving software and hardware incidents, staging and configuring IT assets, and managing IT asset inventory. The position requires comfort working in a manufacturing environment, which includes both climate-controlled office spaces and non-climate-controlled shop floors requiring Personal Protective Equipment (PPE).

Requirements

• 3+ years of IT deskside support experience
• Experience with Windows 10/11
• Experience with printer support
• Experience with hardware/software support
• Experience with staging
• Experience with mobile device management
• Experience with VMWare
• Windows 10/11 Operating System - 3+ years
• O365 (Excel, Outlook Word) - 3+ years
• Strong troubleshooting experience
• Hardware/software support, printer support, staging, assist users with software installations, lite server support - 3+ years
• OT support - shop floor laptop/desktop configuration
• Ticketing system and asset management. Ex. ServiceNow - 2+ years

Nice To Haves

• Rockwell Factory Talk knowledge
• Comfortable working in a shop floor environment that is not climate controlled

Responsibilities

• Lead IT deskside activities to support all employees at the client location
• Support the systems running in the Manufacturing Infrastructure environment.
• Execute quarterly patch cycle and other periodic security updates
• Diagnose and resolve software and hardware incidents, including operating system (Windows 10 and 11), network, mobile devices and a range of software applications
• Stage, configure, and deliver IT assets. (e.g., personal computers and mobile phones)
• Manage the inventory of IT assets
• Work across a global IT support team to share information and best practices
• Comfortable working in a manufacturing environment - combination office environment (climate controlled) and shop floor (not climate controlled, requiring PPE -provided by company)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level