Intermediate IT Onsite Support

University of Arkansas•Little Rock, AR

3d•Onsite

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only). This position is responsible for managing the IT procurement and inventory management function within the IT department, maintaining records and databases for licenses, warranties, and service agreements, and minimizing organizational costs through product standardization and tracking. The role also involves tracking quantities throughout the product lifecycle, monitoring the IT asset portfolio (software and hardware) for cost, control, risk, compliance, business performance objectives, and IT Governance. Additionally, the position is responsible for maintaining and issuing Vocera devices, cellphones, and pagers, and staying updated on emerging technologies that align with UAMS's mission and goals.

Requirements

High School Diploma/GED with 3 years IT experience providing end user support or IT related experience
Associate Degree in Information Technology or related field with 1 year IT experience providing end user support or IT related experience
Bachelor Degree in Information Technology or related field with 3 years IT experience providing end user support or IT related experience
Master Degree in Information Technology or related field with 1 years IT experience providing end user support or IT related experience
Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

Bachelor Degree in Information Technology or related field of study
Customer Service experience

Responsibilities

Manages the IT procurement and inventory management function within the IT department.
Maintains records and databases containing information regarding licenses, warranties, and service agreements for the organization’s hardware and software.
Minimizes organizational cost through product standardization and tracking.
Tracks quantity throughout the product lifecycle.
Monitors effectively both on a daily basis and long-term IT asset portfolio (software and technology related hardware with regard to cost, control, risk, compliance, business performance objectives and IT Governance as established by the organization.
Maintains and issue Vocera devises, cellphones and Pagers.
Remains up-to-date on emerging technologies that would benefit UAMS and complements UAMS’s mission/goals.