IT Support Technician
Edge Communications•Honolulu, HI
•Onsite
About The Position
As an Onsite Technician at a major hotel, provide IT desktop support as well as serve as smart hands support for various 3rd party technology vendors’ platforms such as Wi-Fi, PBX, Point of Sale, etc.
Requirements
- Knowledge of Windows desktop and server operating systems, 0365, Active Directory, and Exchange.
- Strong customer service and problem-solving skills, including the ability to provide diligent, prompt, and courteous responses to users’ questions or issues.
Responsibilities
- Assist users with desktops, printers, and other connected devices.
- Set up, deploy, and maintain end-user equipment
- Follow up with clients to ensure resolution is complete and satisfactory
- Maintain accurate, thorough, and timely information in ticketing system
- Willingness to become familiar with hospitality-specific systems.
- Flexibility and willingness to work holidays, longer hours on a case-by-case basis, and other shifts as required.
- Accommodate occasional shift changes based on coverage requirements and special events.
Benefits
- medical, dental, and vision coverage
- 401(k)-retirement plan
- paid time off (PTO)
- short- and long-term disability
- life insurance
- opportunities for professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
