IT Support Technician

Parry Labs, LLC•Dallas, TX

2h•Onsite

About The Position

The Parry Labs IT Team is looking for a talented IT Support Technician to provide technical support for business users, services, and systems in our Dallas, TX office. Our IT Support Technician will handle end-user and helpdesk support of various break-fix incidents, fulfill requests, and assist with the provisioning of new workstations and software. This is a temporary (6) six-month role.

Requirements

Associate's degree in STEM field with 3+ years related experience or High School Diploma/GED with 5+ years of experience as a help desk technician or other IT customer support role
US Citizen with ability to obtain and maintain a security clearance
Relevant IT certifications (i.e. A+, Network+, Security+, Cloud+, MS 365 Fundamentals, ITIL)
Experience with Microsoft Technology Stack (Windows, AD, O365, Intune, Sharepoint)
Hands-on experience supporting a large end-user community, laptops, desktops, access management, and collaboration tools
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic IT technical issues
Experience with Windows 10/11
Excellent communication and customer support skills

Responsibilities

Provide level-1 IT support to users at all Parry Labs locations.
Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-ups).
Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments.
Setup and install workstation hardware, peripherals, and software for end-users.
Grant access and assist with password resets to applications and systems as appropriate.
Provide remote end-users support to employees at other locations.
Troubleshoot connectivity issues (i.e. site internet, VPN, access to O365).
Troubleshoot hardware and software issues.
Setup and support voice and printing services for end users.
Collaborate with IT team members on high-severity incidents, IT and business projects, and scheduled maintenance.
Collaborate with Cybersecurity team members to help provide on-site response to resolve and remediate security vulnerabilities.
Input and track asset management inventory of locations assets including workstations, monitors, phones, and peripherals.
Create knowledge (how-to) articles to assist with level-0 support deflection and self-service.
Interact with end-users, leadership, and third-party contractor.
Other duties as assigned.