IT Support Technician

Chime Financial, Inc • New York, NY

10h • Onsite

About The Position

Chime is building a world-class IT Support & Operations organization that delivers exceptional employee experiences while scaling reliably and securely. Our IT team partners closely with employees across the company to ensure technology enables productivity, collaboration, and growth. As an IT Support Engineer (L2), you will be a proficient and accountable member of the IT Support team, owning technical execution and ensuring high-quality support with care. You will be responsible for resolving moderate-complexity tickets, maintaining established processes, and providing reliable support to local and remote employees. This role emphasizes craftsmanship, ownership of outcomes, and balancing speed with care.

Requirements

• 3+ years of hands-on IT support experience in a corporate environment.
• Proficient with end-user device management, account administration, and SaaS troubleshooting.
• Proven ability to resolve moderate-complexity tickets efficiently and manage daily workload independently.
• Demonstrated commitment to following SOPs precisely and owning outcomes.
• Clear written and verbal communication skills.
• Experience with basic AV support and maintenance for conference rooms.

Nice To Haves

• Familiarity with ITSM tools like Jira Service Desk and documentation platforms like Confluence.
• Experience with the common Chime tech stack administration (e.g., G-Workspace, Slack, Atlassian).
• Experience with end-to-end IT infrastructure workflows.
• A background in contributing to knowledge base articles and SOPs.

Responsibilities

• Ensures every ticket or task is fully resolved and documented, demonstrating ownership and accountability for service excellence.
• Proficient with end-user device management, account administration, and SaaS troubleshooting.
• Follows Standard Operating Procedures (SOPs) precisely and contributes by giving feedback to senior team members for SOP improvement.
• Troubleshoots basic infrastructure problems and understands core IT infrastructure and workflows end-to-end.
• Follows and contributes to IT Policies and knowledge base articles.
• Resolves moderate-complexity tickets efficiently and meets service-level targets.
• Manages daily workload independently with minimal oversight.
• Communicates clearly and effectively with users and teammates in both written and verbal settings.
• Provides basic AV support and maintenance for medium to small meetings, including daily sweeps and service desk requests.
• Works across multiple IT systems (identity, collaboration, endpoint management) to support individual users' requests and tasks and provides support during business hours at the TechGarden.
• Can locate, understand, and follow directions from IT documentation; highlights inconsistencies and updates as needed.
• Can lead clients to public documentation as a means to solving issues.
• Uses existing automation tools to deliver solutions and contributes input on possible improvements.
• Escalates only complex or admin-blocked requests, knowing when and what to escalate.
• Receptive to mentoring and assimilates team, technical, and business knowledge.
• Follows established processes and procedures, escalating when appropriate and learning what kind of detail is needed for each incident type.
• Improves team efficiency through proactive process cleanups or documentation updates.
• Maintains excellent internal satisfaction scores.
• Contributes to small automation or improvement initiatives.

Benefits

• backup child, elder, and/or pet care
• subsidized commuter benefit
• 401k match
• medical benefits
• dental benefits
• vision benefits
• life benefits
• disability benefits
• Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness related expenses
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees