IT Support Technician

WNB Financial NA•Winona, MN

1d•Onsite

About The Position

The IT Support Technician receives centralized requests for IT technical assistance from coworkers and provides support on the Bank’s network, core system, hardware, and other systems. This role assists with network administration, computer deployment, and other technology-related tasks as directed. The technician also assists with training and setting up coworkers on the Bank’s network, PCs, and software, ensuring all job responsibilities are completed in accordance with federal and state regulations. Key functions include providing technical support to all co-workers, maintaining systems security, executing deployment of IT hardware and software, researching IT Help tickets to identify training needs, and conducting new co-worker orientation on IT topics. The position also involves assisting with system hardware and software patch management, working with IT-related vendors, assisting with hardware upgrades, and completing regular reviews of Bank programs such as vendor management, user access management, asset management, and vulnerability management. Additionally, the technician assists with monthly report monitoring, updating policies and procedures, supporting audits and assessments, and maintaining the Bank’s Business Continuity Plan.

Requirements

A two-year degree in Information Technology or equivalent
Courteous and professional customer service attitude
Excellent verbal and written communication skills for interacting professionally with clients (both pleasant and difficult situations) and relating to other co-workers
Ability to maintain the integrity of highly confidential client and Bank information
Strong mathematical skills up to and including decimals
Strong computer skills
Technical ability to input and retrieve computerized information
Legible handwriting
Ability to deal effectively with time pressures and stress that can change hourly depending on level of activity
Effective problem solving and research skills
Self-starter and independent thinker
Ability to effectively meet deadlines

Nice To Haves

Strong organizational skills are helpful

Responsibilities

Provides technical support to all co-workers for the Bank’s network, core system, hardware, and other systems, working with outsourced IT support service providers
Assists with maintaining systems security; granting authorizations, and issuing logins and passwords to co-workers for Bank systems
Executes deployment of PCs, software, and other IT hardware as directed
Researches co-worker IT Help tickets to determine training needs and works with department managers to provide training
Completes new co-worker orientation on IT related topics
Assists with system hardware and software patch management as needed
Works with IT-related vendors and outsourced IT support service providers as needed
Assists with hardware upgrades as directed
Assists with completing regular reviews of Bank programs such as vendor management, user access management, asset management, and vulnerability management
Assists with monthly report monitoring and follow up as needed
Assists with updating of policies, and procedures
Assists with audits, exams, and assessments as needed
Assists with maintaining the Bank’s Business Continuity Plan, procedures, and policy
Serves on Bank committees as needed
Participates in internal and external training and development opportunities as required
Other job related duties necessary to carry out the responsibilities of this position