IT Support Technician

Metro National Corporation•Houston, TX

8h•Onsite

About The Position

The IT Support Technician works with the IT Support Technician Lead to provide technical assistance and support to the company and its employees. The successful candidate will maintain and provide efficient support for any IT system resources, such as computers, email, phone, and networks.

Requirements

High school diploma or GED equivalent
Basic knowledge and experience supporting devices in a Windows environment required
3 years of experience working in an IT department.
Must be a self-starter who requires only limited supervision/guidance, able to work independently and autonomously

Nice To Haves

5 years of experience working in an IT department is a plus
Experience in the real estate and property management industry is a plus

Responsibilities

Responsible for the setup, configuration, repair, break/fix, moves/add/changes, and integration of new and existing computing hardware, software, and other computer-related technologies and peripherals
Track, manage, and own technology support requests received daily.
Leverage all required support teams to resolve support issues and provide clear, professional, and timely updates to employees and IT staff
On-call availability to respond to support requests and flexible work schedule to respond to the needs of the business
Must be a self-starter who requires only limited supervision/guidance, able to work independently and autonomously
Maintain accurate inventory of IT equipment in the storage room to comply with department standards
Continuously develop and enhance knowledge, skills, and abilities through various learning channels to expand technical and non-technical capabilities
Conducts user training during and after system implementation
Provides ongoing maintenance of computer and electronic systems
Ability to work weekends or after hours, as needed
Additional duties as assigned by the supervisor or as needed to support the needs of the department