IT Support Technician II / Full-Time / Days

Chestnut Health Systems • Bloomington, IL

20d • Onsite

About The Position

Chestnut Health Systems is seeking an IT Support Technician to configure and deploy hardware, troubleshoot technology issues, and support users across the organization. The role involves working independently and collaboratively on infrastructure projects while maintaining high standards of customer service, confidentiality, and professionalism. It is an on-site position with occasional overtime as needed.

Chestnut Health Systems provides integrated substance use, mental health, and primary care services in Illinois and Missouri, and also conducts research and training. Applicants must attach a resume, complete the application, and answer all screening questions. Chestnut encourages applicants to apply even if their experience does not match every listed requirement and welcomes applications from qualified individuals with recovery experience.

Requirements

• At least two years of IT support experience, or an equivalent combination of an associate degree in a related field and/or professional certifications such as Microsoft or CompTIA.
• Hands-on experience with Windows 10/11, Microsoft Office 365, PC troubleshooting, and peripheral devices.
• Experience installing, configuring, and supporting hardware and peripherals, including printers and scanners, and deploying and configuring Windows client systems.
• Working knowledge of mobile devices, including smartphones and tablets.
• Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users.
• Ability to independently diagnose and resolve technical issues using documentation, web resources, and best practices.
• Ability to lift 10–20 pounds regularly and up to 40 pounds occasionally for special projects.
• Valid driver’s license and personal auto insurance, and eligibility for coverage under company insurance policies.

Nice To Haves

• Familiarity with macOS.

Responsibilities

• Install, configure, and deploy PCs, mobile devices, hardware peripherals, and software at staff locations.
• Diagnose and resolve issues involving PCs, software, peripherals, and connectivity using in-person and remote tools.
• Follow up on and resolve IT tickets in a timely manner, providing guidance to junior IT staff.
• Provide end-user application training and ongoing staff support.
• Assist with system maintenance, networking, and infrastructure projects in collaboration with the Network Systems Manager or Information Systems & Security Manager.
• Manage the computer storage room and maintain accurate inventory records.
• Communicate professionally and responsively in support of Chestnut Health Systems’ customer service standards.
• Safeguard organizational data, including sensitive client and financial information, in accordance with company policies.
• Perform additional duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree